Expression of interest - care for customer specialist

Requisition Title
- Expression of Interest - Care for Customer Specialist Job Number:
- CIT003337


  • Be part of a fast paced, fun and growing area within ANZ’s National Business Centre!

  • To work with customers to help them start their journey with ANZ on a positive and successful note.

  • To work with leaders who are invested in growing your career

About The Role

Role Location: 833 Collins Street, Melbourne VIC 3008

Role Type: Permanent, Full-time with multiple opportunities available

Shift Schedule: The successful candidates in this role will be working between 8:00 am to 7:00 pm, Monday to Friday

Small Business Banking is a growing and exciting place at ANZ that is critical to our purpose of Helping People and Communities Thrive. Our aspiration is to be the best bank for business owners to start, grow and run in Australia by offering a comprehensive range of products and offerings.

Our customer focused proposition and committed team has generated significant growth, and we now have a number of opportunities for customer centric, outcome driven professionals to join us and help build on our success.

You will take personal responsibility for delivering high quality customer interactions whilst demonstrating ANZ service standards.

As a Care for Customer Specialist, you will focus on delivering a great on boarding experience to drive customer engagement. You will ensure customers can use and access their recently opened commercial products, all Hygiene aspects are covered, check for other cross-sell opportunities and educate customers on Small Business value adds such as Honcho and Employment Hero.

About You

To be successful in this role, you will ideally bring the following:

  • Genuine passion for helping business owners start up, grow and run their business

  • Strong customer focus and understanding customer needs and ability to complete requests/solution implementation end to end

  • Phone-based customer service experience and financial services exposure are ideal, but not required

  • Ability to understand a wide array of products and complex situations would be preferred

  • Ability to work in a fast-paced and high pressure environment

  • Knows when to provide alternative solutions to meet customer needs and ensuring a results-focused mind set

  • Ability to easily understand business requirements and able to apply it on day-to-day transactions knowledge of the business

About ANZ

At ANZ, everything we do boils down to ‘why’ – our purpose – to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.

We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.

A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.

ANZ recognises the value of an inclusive and diverse work environment. We take pride in the diversity of our people and encourage applications from diverse candidates. Our recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics.

We work flexibly at ANZ. Talk to us and let us know how this role can be flexible for you.

To find out more about working at ANZ or to view other opportunities visit You may apply for this role by visiting ANZ Careers and search for reference number CIT003337.



Posted: 14 August 2019

Will be removed: 29 August 2019

Location:  Melbourne, VIC