Strategic account advisor

Melbourne VIC

What’s on offer?

We now have an opportunity for a superstar Customer Service Advisor to join our team, so if you are someone with a genuine commitment to providing first-class service we want to hear from you.

In this role you will leverage your communication skills to ensure the first time resolution of customer fuel card queries. This is a KPI-driven, high volume queuing environment, so is suited to someone who performs at their best under pressure.

This role is a permanent position which will see you commit to a rotating roster (Monday to Friday between 8:45am – 7:00pm) with occasional work on public holidays,

Activities include but are not limited to:

  • Communicating with customers verbally via telephone calls and in writing (Fax/Email/Physical Mail) regarding account/transaction queries

  • Proactively and reactively respond to account closure requests with a view to retain

  • Welcome and embed new customers to maximise revenue

  • Process card update requests accurately and efficiently

  • Reviewing complaints concerning billing or service rendered and escalates as required

  • Educating customers regarding procedures, costs and restrictions.

  • Cancelling, reissuing and maintaining customer accounts as required

  • Maintaining accurate records and associated documentation within the card management system

  • Actively participates in work and quality improvement programs

  • Supporting the relationship management team with ad-hoc issues as required

  • Assist the inside sales team with inbound/outbound campaigns as required

What are we looking for?

You will be passionate about customer service and be self-motivated, resilient with a can-do attitude

You will also possess the following the following skills and attributes:

  • Previous experience working in a Customer Service environment (preferably within a call centre)

  • Demonstrated ability to work towards KPI's and adhere to administrative requirements

  • Excellent verbal and written communication skills with strong customer service values

  • Computer literacy – Windows & MS Office tools including Gmail

  • Intermediate excel skills would be an advantage

Why do our employees choose us?

The success of WEX comes down to a really positive work culture where the hard work and dedication of our employees is rewarded with a range of benefits including:

  • An active social club, monthly morning teas and Friday night drinks

  • Volunteer time off and other charity-related activities

  • Multiple reward & recognition programs including an annual bonus scheme

  • Generous superannuation contributions up to 12.5% and salary continuance, life and disability cover (conditions apply)

Equal Opportunity Employer/Vets/Disability

WEX Inc.

Summary

Posted: 14 August 2019

Will be removed: 29 August 2019

Location:  Melbourne, VIC