What’s on offer?
We now have an opportunity for a superstar Customer Service Advisor to join our team, so if you are someone with a genuine commitment to providing first-class service we want to hear from you.
In this role you will leverage your communication skills to ensure the first time resolution of customer fuel card queries. This is a KPI-driven, high volume queuing environment, so is suited to someone who performs at their best under pressure.
This role is a permanent position which will see you commit to a rotating roster (Monday to Friday between 8:45am – 7:00pm) with occasional work on public holidays,
Activities include but are not limited to:
Communicating with customers verbally via telephone calls and in writing (Fax/Email/Physical Mail) regarding account/transaction queries
Proactively and reactively respond to account closure requests with a view to retain
Welcome and embed new customers to maximise revenue
Process card update requests accurately and efficiently
Reviewing complaints concerning billing or service rendered and escalates as required
Educating customers regarding procedures, costs and restrictions.
Cancelling, reissuing and maintaining customer accounts as required
Maintaining accurate records and associated documentation within the card management system
Actively participates in work and quality improvement programs
Supporting the relationship management team with ad-hoc issues as required
Assist the inside sales team with inbound/outbound campaigns as required
What are we looking for?
You will be passionate about customer service and be self-motivated, resilient with a can-do attitude
You will also possess the following the following skills and attributes:
Previous experience working in a Customer Service environment (preferably within a call centre)
Demonstrated ability to work towards KPI's and adhere to administrative requirements
Excellent verbal and written communication skills with strong customer service values
Computer literacy – Windows & MS Office tools including Gmail
Intermediate excel skills would be an advantage
Why do our employees choose us?
The success of WEX comes down to a really positive work culture where the hard work and dedication of our employees is rewarded with a range of benefits including:
An active social club, monthly morning teas and Friday night drinks
Volunteer time off and other charity-related activities
Multiple reward & recognition programs including an annual bonus scheme
Generous superannuation contributions up to 12.5% and salary continuance, life and disability cover (conditions apply)
Equal Opportunity Employer/Vets/Disability