Customer service consultant

Melbourne Northern Suburbs VIC Temporary $55,000 a year Work for a well-respected local government department within their customer service team in the Melton suburb

Local Government Contact Centre Opportunity

Work for a well-respected local government department within their customer service team in the Melton suburb

Your new company
This organisation is a well-respected government department who aims to provide extremely high-level Customer Service to the public. Due to their recent increase in work load, they are now seeking a like-minded individual who can join their customer service team within the Contact Centre department.

Your new role
Working in the public sector you will be a valued member of staff, as you will be the face and voice of the organisation. You will be working in a high-volume contact centre team where you will be taking inbound calls from the public. You will be required to manage general enquires, provide information about payments, hard waste, lost animals as well as, current and future projects. Whilst, maintaining an exceptional level of customer service. You will be working Monday - Friday between the hours of 9am - 5pm with workings hours changing weekly.

What you'll need to succeed

  • You must have recent experience working in a contact centre
  • You need to be able to problem solve and be a quick thinker
  • Be able to work in a team environment
  • You will need relevant customer service experience – local government highly regarded
  • Have a moderate level of IT proficiency
  • You must be reliable and ethical
  • Full working rights in Australia/New Zealand
  • Preferably have working experience in state or local government - Experience in CRM systems ideally, pathways or smart client
What you'll get in return
Your new company has a friendly atmosphere creates which creates a thriving and buzzing working environment. You will also receive free onsite parking and fantastic government experience.

What you need to do now
If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or contact via Bryony.ager@hays.com.au

If this job isn’t quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #2267512

Hays Recruitment

Summary

Posted: 14 August 2019

Will be removed: 29 August 2019

Location:  Melbourne, VIC