Patient relationship manager

ABOUT US

Dentistry Plus is proud to be Perth's preferred family dental practice. Using the latest technology, coupled with up-to-date industry best practices, and highly-skilled practitioners, we offer world-class dentistry at everyday prices. Established in 2011, we've experienced continual growth and now operate in 5 clinics across Perth.

At Dentistry Plus, our goal is simple: we want everyone to enjoy affordable dental health that doesn't compromise on quality. Our reputation for cost-sensitive quality and our strong emphasis on gentle patient experience is why our growing family of more than 16,000 patients continue to trust Dentistry Plus with their dental health needs.

YOUR OPPORTUNITY

Are you a skilled solution sales specialist with broad experience developing relationships with people from all walks of life? Dentistry Plus has a newly created opportunity for a Patient Relationship Manager to join our team of professionals and practitioners. Working with our reception staff and other key stakeholders, you will manage the sales process for all new enquiries. You will be responsible for the conversion of leads to patients, proactively building relationships in our communities to leverage further business development.

If this sounds like a satisfying challenge for your next career step, we want to hear from you.

YOUR RESPONSIBILITIES

  • Develop and implement a sales plan for all clinics.

  • Manage the sales process of all leads to patients and increase our lead conversion.

  • Working with reception staff, handle all new sales enquiries.

  • Manage our social media community relationships and direct enquiries to appropriate stakeholders.

  • Develop and maintain patient retention strategies.

  • Provide sales support and training to front office staff.

YOUR SKILLS & EXPERIENCE

To be successful in this role, you will need to have/be:

  • Strong solution selling, customer service, client retention, or relationship management experience.

  • Highly attuned interpersonal skills, able to talk with people from all walks of life, with a high degree of sensitivity to people's concerns.

  • Superior oral & written communication skills are your everyday tools of trade.

  • Powerful influencing and negotiation skills.

  • Well-practised initiative and intuition to effectively manage your workload.

  • A strong time-management focus, able to manage different priorities to conflicting deadlines.

  • A strong understanding of the sales process, able to identify weaknesses and implement strengthening strategies.

  • Ability to work equally effectively as part of a team with multiple stakeholders from various levels, and autonomously.

  • Tech-savvy with extensive experience utilising social media for business.

  • Experience and ability guiding and mentoring others.

  • Fluent and native English speaker.

  • Dental experience or exposure is an advantage, but not mandatory.

BENEFITS

In return for your commitment and outstanding work ethic, you'll have the opportunity to work with a well-developed, dentistry brand that prioritises patient experience, team growth and employee empowerment. Privately owned, Dentistry Plus is home to a culture that celebrates its family of employees, small wins, and individual achievement.

On top of this, you'll receive your tools of trade for your role (laptop, phone etc.), an attractive salary, and a collaborative and fun team environment, in a great office, located a short walk from the Leederville entertainment precinct.

HOW TO APPLY

To be considered for this exciting opportunity, please submit your current CV by clicking the “Apply” button below, and include a cover letter outlining why you want this position.

Dentistry Plus is an equal opportunity employer, committed to developing an equitable and diverse workforce. We encourage Aboriginal and Torres Strait Islanders and people of different backgrounds to apply.

Dentistry Plus Pty Ltd

Summary

Posted: 14 August 2019

Will be removed: 30 August 2019

Location:  Perth, WA

Salary:  $40000 - $49999