Customer service representative
About the business
TSA is an Australian-owned business specialising in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands from across multiple call centres in Australia and the Philippines.
Opportunities now exist for a Customer Experience Management & Sales role (FULL TIME) in our inbound call centre (in the Telecommunications industry) at our Adelaide CBD office.
About the role
What will you do?
- RETENTION & SALES
- Engage customers, build rapport and ensure all customers are getting the best value;
- Retain existing customers by presenting personalised solutions based on the customer's current and future needs; and
- Offer solutions using a variety of Telstra's market leading products from NBN, Mobiles, FOXTEL and everything else in-between.
Benefits & Perks
Why work for TSA?
- State of the ART facilities with modern lunch/breakout rooms (milk, tea, coffee & fruit included) containing Pool Table, Foosball, Table Tennis;
- Comprehensive training, with ongoing coaching and development;
- Leadership development through Emerging Leaders Program (STRIVE);
- Our ASPIRE development pathway offering employees growth and accredited industry courses such as Cert III in Customer Contact;
- Career advancement opportunities within an expanding company both nationally and internationally;
- Uncapped incentives – simple structure to understand, achieve and earn $;
- Sales competitions, VIP award nights, Rewards & Recognition including overseas holidays; and
- Penalty rates on weekends and after hours
Skills and experience
Ability to work full time -37.5 hours a week on a rotating roster between 7:30 AM - 21:00 PM Monday to Saturday and 7:30 AM - 19:30 PM on Sunday.
- The Centre operates all year round so flexibility to work over a 7 day operation.
- Generally on average you will be required to work 15-18 weekends a year.
- Ability to start in mid to late September.
- Must have current Australian working rights.
Job Type: Full-time
- sales: 1 year (Preferred)
- Customer Service: 1 year (Preferred)
- No work eligibility is required, I am willing to sponsor the right candidate (e.g. visa) (Preferred)