Ict support officers, aps level 5 and aps level 6, digital strategy operations

Canberra ACT Job no: 504495
Employment type: Non-Ongoing - Specified Term, Ongoing
Location: Canberra
Categories: APS Level 5, APS Level 6

About the team

The End User Services team in the ICT Operations Branch provides a wide range of technical and administrative support to the department's users as well as our Senior Executive and Ministers' offices.

The department is also undergoing a "Future Way of Working program" which aims to support users to work more collaboratively enabled through the issue of laptops. Team members play an important part in the program from the roll out and issue of devices, ongoing support as well procurement of major contracts and day to day administration of the branch.

Our ideal candidate

We are looking for self-starters who can think on their feet and work well as part of an inclusive team.

Often these roles are required to deal directly with Senior Stakeholders including Ministerial Staff, and SES. Candidates must be able to adjust their communication and conduct themselves professionally at all times.

What you will do

Successful applicants will provide quality customer service to users of Information and Communications Technology (ICT).

Experience with some or all of the following is highly desirable:

  • Windows 10
  • MobileIron
  • Cisco call manager
  • Researching and learning new technologies
  • PGPA act and FMA act
  • Undertaking approach to market
  • Management of multiple vendor arrangement
  • Asset Management
  • Disaster recovery and planning

Interstate travel and on call may be required from time to time.


To be eligible for employment in the APS and the department, applicants must be Australian Citizens.

Security Clearance

These positions require a Baseline security clearance. The successful applicants will be required to obtain and maintain a clearance at this level.


This recruitment process is being used to fill several non-ongoing APS Level 5 or APS Level 6 positions. A merit pool may be established to fill future ongoing and non-ongoing APS Level 5 and APS Level 6 vacancies should they become available within 12 months form the date advertised.

How to apply

Your application must not contain any classified or sensitive information. This includes in your application responses, resume and any other documents. Applications containing classified information may not be considered by the selection panel.

You are required to complete your application online. Aligning your responses with the above job description, provide an explanation of how your skills, knowledge and experience will be relevant to this role (limit your response to between 300 and 500 words)

You are also required to provide your current CV with your application. (CVs must be in .doc, .docx, or .pdf format)

Contact information

For more information regarding this opportunity, please contact Alice Smith via alice.smith@industry.gov.au, or on 02 6213 6613.

Learn more about the department

The department’s Enterprise Agreement and policies provide for a flexible working environment to assist staff balance their work and home life. Staff and managers work together to balance the operating needs of the work unit with the needs of the individual. Options may include part time working arrangements, working from home or other arrangements as agreed by all parties.

The department is committed to a workplace culture that builds respect, fosters inclusiveness, promotes diversity, embraces the unique skills and qualities of all our employees and is committed to attracting, recruiting and retaining people with disability. If you require some assistance with your application, or need this in an alternative format, please contact the Recruitment Team at recruitment@industry.gov.au or (02) 6276 1235 or refer to our Applying for a position information.

Select the links on the left-hand side of the page for more useful information about a career with the Department of Industry, Innovation and Science.

Advertised: 15 Aug 2019 AUS Eastern Standard Time
Applications close: 29 Aug 2019 11:55 PM AUS Eastern Standard Time

Department of Industry, Innovation and Science


Posted: 14 August 2019

Will be removed: 30 August 2019

Location:  Canberra, ACT