Customer service officer | full-time permanent

Customer Service Officer
Full-time Permanent

Closes: 22 August 2019

Classification: Administrative Services Officer Class 3
Salary: $63,374 - $68,204
Position No: 15377, several
Directorate: Chief Minister, Treasury and Economic Development
Advertised (Gazettal date): 15 August 2019
Contact Officer: Anna Musgrove on ************* or (02) 6205 0***

The Applications and Approvals team within Access Canberra is currently seeking a highly motivated individual for the role of Customer Service Officer. The successful applicant/s will provide high quality customer service to clients and members of the public in relation to planning, development, building and related regulatory and operational activities. This can include answering calls via the Customer Service Contact Centre and working on a public counter, assisting in the resolution of issues that arise in the lodgement of development and building applications, construction occupations licensing applications and other associated processes. Other duties include scanning and/or uploading documents and plans into the electronic filing system, maintaining paper and electronic records, preparation of routine less complex correspondence and receiving public money.

Chief Minister, Treasury and Economic Development Directorate (CMTEDD) supports workforce diversity and is committed to creating an inclusive workplace. As part of this commitment, Aboriginal and Torres Strait Islander peoples, people with disability and those who identify as LGBTIQ are encouraged to apply.

Eligibility/Other Requirements: Applicants must have well developed telephone and written communication skills, including excellent spoken and written English. This position does not involve direct supervision of personnel.

Note: Selection may be based on application and referee reports only.

How to Apply: If you think you’re up for it, please submit your Curriculum Vitae along with a two page pitch on why you think you’re the best person for the job. The pitch should not specifically address the Selection Criteria within the Position Description, but indicate your capacity to perform the duties and responsibilities at the specified classification. 1) Detail your greatest achievement in the last five years and how it relates to this position and the duties. 2) Outline your ability, ingenuity, experience and qualifications and how they make you the best person for this role. Two referee reports (one from current Supervisor/Manager) will be required upon interview.

Applications should be submitted via the Apply Now button below.

Apply Now

Chief Minister, Treasury and Economic Development


Posted: 15 August 2019

Will be removed: 30 August 2019

Location:  Canberra, ACT