Site supervisor (australian national university) (full time)

Job Description:


Wilson Security is a leading Australian provider of integrated security services. From security guards and mobile patrols, to alarm responses and concierge, we offer high quality solutions to suit any organisation. Our successful operations are underpinned by superior performance and the strength of our relationships.


We currently have a leadership opportunity for an experienced Site Supervisor to play an integral part in managing the day to day operations of a high profile site.

Reporting to the ACT Manager, you will be responsible for overseeing the day to day operations and performance of the site and will provide visible leadership, direction and issue resolution at the front line of service, ensuring efficiency and effectiveness are maintained at a consistent level.

The responsibilities include, but are not limited to:

  • Deliver operations excellence with an emphasis on rostering skills to ensure the operations needs are met

  • Direct liaison with client representatives and its customers

  • Staff supervision and frontline performance management

  • Front line response to operational issues

  • Investigation and outcome reporting into security incidents.

  • Communication & implementation of processes and procedures to enhance client service delivery.

  • Promote security awareness, interacting with staff and key stake holders

  • Creating, managing and evaluating the effectiveness of Standard Operating Procedures

  • Provide 24/7 emergency response for all security, operations and facility related areas

Experience within a similar role is a must however, an emphasis on your commitment to excellence, an innovative individual who can understand and appreciate the core values of our client whom expects every experience with their customers’ are of the highest standard at each interaction.

Our successful applicant will be able to demonstrate and give working examples of:

  • Effective and influential communicator who has the confidence and ability to communicate to all levels, in both verbal and written forums

  • Manage the day-to-day running of a security team

  • A team player who will ensure the security team operates cohesively

  • High degree of customer service experience, that will ensure an impeccable customer service experience for all

  • Ability to handle multiple tasks and remain professional at times even under pressure

  • Strong analytical and problem solving skills

  • High degree of computer skills

  • Experience in rostering a team of up to 5 security officers and administrational personnel

  • Commitment to building a culturally diverse and inclusive workforce.

It is mandatory that you hold a Current ACT Security Licence and have availability to work Monday to Friday day shift, with occasional after-hours assistance as per operational and client requirements.

If you are interested in becoming part of the Wilson Security team and meet the above criteria, please apply be submitting you resume and a cover letter addressing the key recruitment criteria.

At Wilson Security we are building a workforce that is representative of the community we protect. We welcome people from diverse backgrounds and are committed to supporting our Aboriginal and Torres Strait Islander Peoples with employment and career opportunities. We have an inclusive culture where innovation and teamwork are encouraged. If you wish to make a positive change in your community, contact us today.

Only shortlisted applicants will be contacted.
Master Licence: 17502272

Wilson Group


Posted: 15 August 2019

Will be removed: 30 August 2019

Location:  Canberra, ACT