The role of the Income Support Processing Branch (ISPB) is to provide a quality and timely service to eligible veterans and their families to ensure an appropriate level of income support. We are committed to delivering the Australian Government's social policy and support agenda for the veteran community and their families. This is done through the administration of various means tested benefits and allowances for eligible veterans and their dependants.
The successful candidates will be involved in a wide range of processing and administrative tasks to support the work of the IS Reviews and Bereavement section. This section is responsible for ensuring our clients are continuing to receive the correct rate of means tested pensions; as well as recording notifications of the death of clients and facilitating the processing of final payments.
Income support is seeking candidates at the APS4 level who will undertake the more involved case and administrative work, and who can successfully meet set quantity, timeliness and quality targets. IS Officers also assist members of the veteran community by answering income support and bereavement related enquiries via the telephone, face to face and electronic access channels.
Eligibility: Applicants must be an Australian citizen to apply.
Notes: An order of merit will be established that may be used to fill similar positions within the next 12 months.
DVA embraces and fosters a culture that supports diversity, inclusion and respect, where people are empowered to fulfil their potential. We welcome people with diverse skills, experiences, perspectives and backgrounds, and encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people that identify as LGBTIQ+, and people from culturally and linguistically diverse backgrounds.
RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information see: http://www.apsc.gov.au/priorities/disability/recruitability.
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