Self-employed field technicians

About Geeks2U:

Geeks2U, Australia’s leading on-site technology support provider, has been acquired by Officeworks and is looking to engage additional independent contractors to keep up with customer demand. We partner with self-employed IT professionals to deliver prompt, no fuss, same day services to customers in both metropolitan and regional areas right across Australia.

Services include repair of hardware and software, wireless and wired network set-up, virus, and spyware prevention and removal, device setup (from Smart TVs to tablets and smartphones), data backup and recovery solutions and just about any other type of technology support customers require at their homes or offices.

About the opportunity:
We are looking to engage additional independent contractors right across the Darwin area to help keep up with demand. We contract with hundreds of self-employed IT professionals across Australia, filling the gaps in their week with Geeks2U appointments. Contracting to us is also a great way for IT business owners to fill any gaps in their employee schedules.

How it works:
You select the suburbs you wish to cover (as many or few as you like), your availability (no minimum, change it anytime and as often as you like without notice), the type of jobs you’d like to take on (PCs, Macs, Servers, etc.) and the bookings come through via SMS and email. You set up any additional technicians working in your business exactly the same way. All this is done via your own login to our proprietary web-based platform and smartphone apps (iOS, Android and Windows).

What you'll do:

  • Diagnose, troubleshoot and resolve each customer's issue/s using your knowledge, experience and judgment as to the best approach
  • Build rapport and maximise customer satisfaction as you do with your own direct clients
  • Using the app, finalise each job on-site including invoice and processing credit card on file / collection of cash
  • Provide follow-up support to customers if required

What you'll need:

  • A strong history of providing on-site technology support in both home and office environments, over a variety of platforms (e.g. PC, Mac, iOS, Android, etc.)
  • Great customer service skills; the ability to explain technical issues in 'plain English'
  • Own reliable, well-maintained vehicle
  • Your usual toolkit, troubleshooting equipment and parts inventory used in your own business
  • Australian Business Number (ABN) and ability to issue invoices electronically in PDF format
  • Smartphone

What's in it for you:

  • A generous share of the service charge to the customer
  • The bulk of the margin on parts you supply (at prices you determine as with your own direct clients)
  • Additional commissions on any Geeks2U products you sell
  • Invoices paid weekly via bank transfer
  • The full support of our customer service team, 7 days a week

If you like the sound of this business opportunity, please email your company or professional profile to ***********

Please note: Only short-listed applicants will be contacted. Due to the requirements of this opportunity, a criminal history check will be undertaken on preferred applicants and their personnel.



Posted: 15 August 2019

Will be removed: 30 August 2019

Location:  Darwin, NT