Professional services consultant

Sydney NSW Job Description

  • Assist and provide expertise during a Nexthink project implementation, including:
  • Analysis of the customer needs, goals, strategic plans and constraint in order to advice the best possible use of Nexthink;
  • Integrate Nexthink into existing customer processes to maximize usage and value;
  • Provide new insights to integrate Nexthink with existing customer solutions;
  • Planning and delivering the deployment of the solution; including the installation and configuration of the server and reporting components in line with the agreed architecture;
  • Identifying and delivering against agreed use cases so that Nexthink is successfully operationalized inside of the client organization;
  • Educating and empowering the client to take full advantage of the Nexthink solution, so that the solution is fully adopted; assist with the development,
  • Provide guidance and best practice to the customer for staffing of a project office or centre of excellence in order to operate the Nexthink platform and maximise value
  • Preparing all client facing and internal deliverables that are technology related;
  • Act where necessary as the lead consultant for the project and perform project management role of activities including co-ordination of both Nexthink & customer resource
  • Seeking to continuously improve how we drive the adoption of the solution and create incremental customer value; create content that is of value to customers, partners and the sales organization;
  • Following up with the customers to ensure the solution is well implemented, and successfully used by the customers.
  • Coordinate and communicate about all aspects of the project with other teams, such as Sales, Presales, Support, Product Management and Engineering
  • Improve Customer and Partners satisfaction
  • Write Services documentation
  • Contribute to our Online Customer Community by publishing articles, posts, etc
  • Contribute to our Consulting Practice Initiatives by creating materials, train other consultants etc
  • Foster a continuous improvement mentality in both self-development and company objectives
  • This position requires 50% travel
  • Seniority level: Mid-Senior Level
  • Function: Consulting

Qualifications

  • Minimum of 5 years of experience in a consulting position
  • Extensive technical knowledge
  • Good troubleshooting skills
  • Exposure to Digital Transformation projects, preferably End-User related
  • Desired experience with Cloud deployments (e.g. Architecture, Security (SSO), API’s)
  • Background or exposure to ITSM environments preferred
  • Good knowledge of IT operations in challenging environments
  • Ability to quickly learn new technologies in an unsupervised environment
  • Ability to articulate business value to senior stakeholders
  • Demonstrated ability to collect customer feedbacks, handle them and understand customer pain points, coming out with a solution to it
  • Excellent communication, customer facing and teamwork skills
  • Exceptional analytical skills; outstanding communication and teamwork skills, social awareness
  • Enthusiasm for working in an international, collaborative and fast-paced environment and learning new technologies
  • General awareness of the current industry security standards and regulations (e.g. ISO27k, PCI-DSS, GDRP, NIST)
  • Excellent knowledge of Microsoft Windows clients and applications, Linux is a plus
  • Practical knowledge of SQL, XML, VBA. Practical experiences in data integration
  • Beneficial knowledge of ITIL
  • Education in computer science or strong background in IT roles
  • Fluent in English (spoken and written).

Additional Information

This is an exceptional opportunity to join a fast-growing, successful and innovative company. Nexthink allows you to thrive in a unique work environment where the emphasis is on excellence, innovation, openness and collaboration.

Nexthink

Summary

Posted: 15 August 2019

Will be removed: 30 August 2019

Location:  Sydney, NSW