Technical support

About Central Security Distribution

Central Security Distribution (CSD) is the largest security equipment wholesaler in Australia and has been acquired by the global security giant, Anixter. CSD employs nearly 160 staff across 8 offices nationally and represents some of the world’s best renowned brands in the Australian market. We pride ourselves on providing industry leading customer and technical support and are known for our professionalism and quality products. CSD offers the launch pad for career-oriented people looking to succeed on either the local or international fronts.

About the role

We currently have an exciting full-time opportunity at our Loganholme Branch. Reporting to the National Tech Support Manager, this hands-on position includes servicing incoming calls to our national technical support line. You will be working with the latest CCTV, Access control and electronic alarm system products.

Duties & Responsibilities:

  • Service incoming calls to our National Technical Support Line
  • Provide technical expertise for security products, including IP Networks, CCTV, DVRs, Cameras and Wi-Fi solutions - for the National business.
  • Solve technical problems and communicating with people over the phone (primarily) and face-to-face
  • Offer remote Technical Support for our customers in-field and internal employees, across all areas of our security products
  • Troubleshoot HW/SW issues, IP network dilemmas and assisting our sales team in supporting our customers.
  • Give pre-sale consultations and post-sales advice on both IP and Analogue technologies
  • Setup systems in-house to simulate and troubleshoot problems in-field
  • Assist in the evaluation process for new security products
  • Support tender bids and provide technical input for quotes

Skills, Knowledge and Abilities:

  • Relevant IT qualifications and knowledge
  • Excellent verbal and written communication skills
  • Outstanding phone etiquette
  • A strong interest in new technology and development
  • A high level of customer service
  • An enthusiasm to learn and grow with the business
  • The ability to build relationships with people
  • Industry experience dealing with security products involving IP technologies – would be beneficial but is not essential

Please send your resume to *******@csd.com.au or click apply now.

All applications will be held in the strictest of confidence. Only those with the right to work in Australia need apply.

Central Security Distribution

Summary

Posted: 12 September 2019

Will be removed: 27 September 2019

Location:  Gold Coast, QLD