Workplace trainer


World Travel Protection provides business and leisure travellers with specialist medical assistance services including emergency evacuation, repatriation, health, travel safety and travel assistance.

We are a team of doctors, registered nurses, psychologists, case managers and support professionals who operate seven days a week, 24 hours a day, responding to the cries for help we receive from travellers who are sick, injured or traumatised. We have operations in Australia, Malaysia, China and Canada.

What you’ll do

  • Work with the Training Manager to design and deliver high quality training modules
  • Provide on the job performance coaching to the WTP team of doctors, nurses and case managers
  • Conduct regular training audits identifying trends, knowledge gap and ongoing risks
  • Deliver customer service excellence training tailored to the needs of our customers
  • Be accountable for maintaining our document and online databases

What we need

  • Training qualifications desirable (Certificate IV in Training and Assessment)
  • Prior experience in an operational training role in a call centre focussed on outcome-based training
  • Medical assistance experience would be advantageous, but not necessary
  • Have the flexibility to work afternoons, nights and weekends to ensure consistent training delivery to a 24/7 department.
  • Not afraid to jump in and help the team as needed

Who we are

There’s more to life at World Travel Protection and Cover-More than assistance services. Working with us is about caring for people 24/7, including emergency evacuation, repatriation, health, travel safety and travel assistance. We’re a driven place to grow, with plenty of opportunities to go around (especially now that we have operations in Australia, Malaysia, China and Canada). But we expect a lot too. Talent, compassion and integrity for starters. Commercial smarts, passion and a hunger to take your career up a notch are also on the list. Most of all, we want you to be yourself: an independent thinker and a great team mate.

Cover-More Travel Insurance

Summary

Posted: 12 September 2019

Will be removed: 27 September 2019

Location:  Brisbane, QLD