Kinetic IT was founded on an intent to bring out the best in technology, make a difference and deliver genuine success. Over 20 years down the track we have expanded across Australia, partnering with enterprise organisations who make a genuine contribution to the community, we enhance the human experience through technology. How do we do so? This is where you come in.
About the role
A typical day on the Service Desk involves remotely managing incidents and requests for a large environment consisting of state-of-the-art technology. In addition to technical skills, you will draw upon a range of skills including customer service, problem solving, time management and team work.
Here are some of the things our service desk team get involved in:
You're energetic, compassionate and enjoy solving problems. Your curiosity and willingness to learn is complimented by your recent experience within customer service or a similar help desk type role. This role stresses the point of following process whilst still knowing when to use your initiative. Awesome technical skills aside, you're great at translating technical jargon into layman's terms.
On top of being a troubleshooting guru, you'll have the following:
About the Next Steps
Sounds like the role for you? Jump in and click on the Apply Now button.
Want to meet some of our staff and find out if KIT is the place for you? Have a look at www.kineticit.com.au.