Agsva cleared service desk technician

About Us

Kinetic IT was founded on an intent to bring out the best in technology, make a difference and deliver genuine success. Over 20 years down the track we have expanded across Australia, partnering with enterprise organisations who make a genuine contribution to the community, we enhance the human experience through technology. How do we do so? This is where you come in.

About the role
 

A typical day on the Service Desk  involves remotely managing incidents and requests for a large environment consisting of state-of-the-art technology. In addition to technical skills, you will draw upon a range of skills including customer service, problem solving, time management and team work.

Here are some of the things our service desk team get involved in:

  • Providing exceptional customer service
  • Remotely troubleshooting and resolving technical issues
  • Logging jobs and escalating to cross-functional teams
  • Collaborating with other vendors and service providers
  • Publishing and reviewing knowledge-base articles.

About you
You're energetic, compassionate and enjoy solving problems. Your curiosity and willingness to learn is complimented by your recent experience within customer service or a similar help desk type role. This role stresses the point of following process whilst still knowing when to use your initiative. Awesome technical skills aside, you're great at translating technical jargon into layman's terms. 
 

On top of being a troubleshooting guru, you'll have the following:

  • A customer-focused approach to troubleshooting
  • Top-notch communication skills - both written and verbal
  • Ability to always stay cool, even when under pressure
  • Alignment with Kinetic IT's values (tip: they're on our website)
  • Be comfortable to conduct security checks that need to be completed 
  • Minimum AGSVA Baseline Clearance however NV1 or NV 2 Clearance would be an added bonus!

About the Next Steps

Sounds like the role for you? Jump in and click on the Apply Now button.

Want to meet some of our staff and find out if KIT is the place for you?  Have a look at  www.kineticit.com.au.

Kinetic IT

Summary

Posted: 27 November 2019

Location:  Melbourne, VIC