Manager - service improvement

The Opportunity

The Manager – Service Improvement is responsible for the management and leadership of the quality system across the organisation.  This includes management of risk and achieving all accreditation requirements across the organisation with strong focus on Aged Care.  You will work collaboratively with internal and external stakeholders to identify requirements, benchmarking best practice, developing solutions and plan implementation including the training of staff in the new ways of working.

Key responsibilities include:

  • Management of the quality system
  • Ensure quality system is compliant with various accreditation standards
  • Maintain quality risk management profile across the whole of the organisation
  • Provide meaningful reporting processes for all risk and quality management systems on a monthly basis and as required.
  • Provide expert advice and support to the organisation regarding quality standards and industry changes
  • Work collaboratively across the portfolio in to ensure the clinical quality and education system is maintained and monitored
  • Oversea internal auditing processes to ensure practice in accordance with current clinical best practices and aged care accreditation standards
  • Lead and management of accreditation processes across the organisation

The successful candidate will have relevant qualifications and experience in aged care/disability and quality accreditation and risk management processes.

We are seeking a dynamic individual who is focused on streamlining systems to enhance business performance and continuously improve the way we service our customers

About UnitingSA
UnitingSA is a not-for-profit organisation that provides aged care, housing and community services to over 16,000 people across regional and metropolitan South Australia. With more than 1000 employees and volunteers, UnitingSA delivers high quality services to people from diverse backgrounds as we strive towards our vision of a compassionate, respectful and just community in which all people participate and flourish.

Culture and Benefits
A career with UnitingSA will offer you rewarding experiences to make a difference to the lives of people in need. We have an innovative and supportive culture guided by our values of respect, compassion, courage and integrity.

We ensure our staff are well supported, celebrated and compensated through:

  • Salary packaging, which can add up to $15,900 in tax-free pay per year.
  • An Employee Assistance Program, a free and confidential counselling service.
  • Access to internal and external training opportunities and workplace mentoring.

We aim to increase the diversity of our workforce to better meet the differing needs of our clients and to improve equal employment opportunity for our employees.

We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply for any of our advertised vacancies.

To view the Job Description and apply, please visit our website at    

Applications close 23 December 2019.

UnitingCare SA


Posted: 04 December 2019

Location:  Adelaide, QLD