Gaz - aps6 - act/nsw/qld/vic - siebel administrator

Home Affairs:  Be part of something bigger: contribute to building a secure Australia that is prosperous, open and united. Join a connected team of professionals, where you can be your authentic self; grow your career while making time for all parts of your life.

The Department of Home Affairs is a central policy agency, providing coordinated strategy and policy leadership for Australia's national and transport security, federal law enforcement, criminal justice, cyber security, border, immigration, multicultural affairs, emergency management and trade related functions.

The Department of Home Affairs includes the entirety of the Department of Immigration and Border Protection. It also includes national security, emergency management and criminal justice functions from the Attorney-General's Department; the Office of Transport Security from the Department of Infrastructure and Regional Development; multicultural affairs from the Department of Social Services; and the counter-terrorism coordination and cyber security policy functions from the Department of the Prime Minister and Cabinet.

Overview of the Branch and Section:

The Corporate and Case Systems Branch, within the Home Affairs ICT Division, is responsible for:

  • Designing and developing innovative solutions to support the business using SAP (HR and Finance), Microsoft products for online channels and various technologies to develop and enhance our Case Management Systems.
  • Developing standards, patterns and frameworks that support the provision of a number of enterprise functions such as User Experience, IT Capacity management and performance testing, as well as setting the standards for our online channels and case management systems.

The Case & Incident Management Systems Section (CIMS) is responsible for Enterprise Case and Incident Management. This includes Enterprise Case Management (based on the Siebel Platform), Enforcement Case management and Enterprise Incident Management (based on the Noggin platform). CIMS is undertaking a major program of work covering investment in existing enterprise platforms and the remediation, sustainment, replacement and decommission of legacy systems.

About the role:

The Siebel Administrator position is part of the Business As Usual (BAU) Team and is responsible for:

  • Coordinating activities associated with the deployment into lower environments and production of Siebel eFixes and major releases under limited direction from the Siebel BAU Team Lead
  • Monitoring the performance of the Siebel and other system environments including lower and production environments
  • Supporting deployment of code for BAU and project deliveries.

This role is also responsible for the support environments across a range of other systems supported by Case and Incident Management Systems.

Our ideal candidate:

For these roles, we are seeking dynamic ICT professionals with drive, determination, and a strong record of achieving innovative outcomes in a complex ICT environment, who can:

  • Deliver contemporary technology-enabled solutions that use modern, agile delivery practices
  • Work in a team environment, responsible for building solutions that deliver significantly improved, reliable and resilient systems
  • Demonstrate strong leadership qualities, are innovative, motivated and who have the ability to work independently
  • Guide, mentor and develop people.

This is an exciting opportunity for potential employees to join a highly professional and skilled team where you can be your authentic self and leverage targeted learning and develop opportunities to help grow your career. You will also be provided access to support and flexible working arrangements to allow you to make time for all parts of your life.

Specific duties/responsibilities:

  • Managing system deployment requests, system incidents and problem resolution requests and escalating issues and risks
  • Raising and processing system change requests through the change management framework
  • Managing and coordinating datafix requests for multiple systems and update of reference data
  • Providing preliminary assessment of change proposals which may impact production systems
  • Troubleshooting environment issues
  • Providing ‘On Call’ out of hours support as necessary
  • Conducting complex/technical research and analysis activities to assist in the diagnosis and tuning of performance issues within the Siebel and other supported systems
  • Internal and external stakeholder engagement on technical issues related to Siebel system performance
  • Information gathering, analysis and management of Siebel system performance issues
  • Support for continuous system performance improvement
  • Identification and progression of risks, issues and opportunities for improved system performance
  • Adherence to Home Affairs Siebel Methodology
  • Developing and maintaining key documentation and ensuring it is appropriately stored in the department’s recordkeeping repository.

Role requirements/qualifications:

  • 5 years + experience working as a systems administrator in a highly integrated ICT environment preferred
  • ICT degree or equivalent level of experience.

How to apply:
You are required to submit your application in Home Affairs’ online recruitment system (ourPeople). Prior to preparing your response it is recommended you review the Work Level Standards relevant to the classification you are applying to. It may also be useful to refer to the Integrated Leadership System information relevant to the classification.
As part of your application you will need to provide:

  • Your CV
  • Details of two referees
  • Your Applicant Response document.

Applicant response:

As part of your application, you will be required to prepare a response document (minimum 11pt font in MSWord or PDF format), which you will upload in the next section.

Please ensure you read the instructions carefully, noting failure to address identified requirements may lead to your application being deemed ineligible.

Please provide examples of experience and expertise in the following (a maximum 250 word response to each application question)

  1. An understanding of MQ and Clear Case
  2. Knowledge and experience working with SM9, Quality Centre and Service Manager
  3. Technical background and knowledge of a least one of the following  
    • Javascript;
    • Siebel Tools V& or V8;
    • SQL preferably with Oracle or DB2.
  4. Experience working in an SDLC environment.

Candidates who progress to the next stage will be invited to complete a work sample test, followed by an interview.

Eligibility: To be eligible to work with the Department of Home Affairs you must:

  • Be an Australian Citizen
  • Fulfil the Department’s minimum requirements by satisfactorily answering all screening questions during the application process
  • Obtain and maintain the required AGSVA clearance
  • Obtain and maintain a current Employment Suitability Clearance
  • Undergo a health assessment (where applicable).

Mandatory (and where applicable, role specific) screening questions are used within the application to ensure all successful applicants meet these minimum requirements of the Department.

Notes: Remuneration: The Department offers an attractive remuneration package, including salary, superannuation benefits and flexible working conditions appropriate to the level of the position.

If you are experiencing problems submitting your application online, please email the nature of the issues you are experiencing to recruitment at *********** A response will be sent during business hours.

If you have identified as having a disability, please indicate whether you require any support throughout the selection process. For further information please contact Recruitment: ***********

Australian Customs and Border Protection Service


Posted: 04 December 2019

Location:  Parramatta, NSW

Salary:  $76408 - $90400