Gaz - aps5 - act - adminstration officer

Home Affairs:  Be part of something bigger: contribute to building a secure Australia that is prosperous, open and united. Join a connected team of professionals, where you can be your authentic self; grow your career while making time for all parts of your life.

The Department of Home Affairs is a central policy agency, providing coordinated strategy and policy leadership for Australia's national and transport security, federal law enforcement, criminal justice, cyber security, border, immigration, multicultural affairs, emergency management and trade related functions.

The Department of Home Affairs includes the entirety of the Department of Immigration and Border Protection. It also includes national security, emergency management and criminal justice functions from the Attorney-General's Department; the Office of Transport Security from the Department of Infrastructure and Regional Development; multicultural affairs from the Department of Social Services; and the counter-terrorism coordination and cyber security policy functions from the Department of the Prime Minister and Cabinet.

Overview of the Division:

the Immigration Integrity and Community Protection Division offers a dynamic and fast-paced work environment, with a diverse range of operational, policy and program management functions. The Division focuses on managing risks to immigration to protect the community and maintain public confidence in the integrity of Australia’s migration program. Our work is high-profile, often challenging and complex. 

We do this through:

  • Engagement with non-citizens to manage their visa status;
  • Responsive visa cancellation or refusal action for cases presenting a risk to the community;
  • Identifying vulnerable cohorts (such as victims of human trafficking) supporting them and granting appropriate visas;
  • Collaboration across the portfolio to resolve complex migration cases; and
  • Analysing and managing risks to maintain key risk systems for the Immigration and Citizenship Services Group.

The Division also manages a number of important visa programs. Our work is closely connected with that of other agencies, particularly the Australian Border Force, State governments and international partners. The Division comprises about 650 people, with the majority located in State capital cities.

There are four branches in the Division:

  • Status Resolution Branch - works across government to manage and resolve the immigration status of non-citizens in the community and in detention; and delivers a range of programs and support services for non‑citizens in the community.
  • Status Resolution Network Branch - delivers targeted services to people seeking to resolve their immigration status while in the community, and supports the Minister and the Executive in meeting their legal reporting obligations in relation to people who have been in immigration detention for long periods of time.
  • Character and Cancellation Branch - considers visa cancellation or refusal action for non-citizens who are of character or security concern, or are non-compliant with their visa conditions.
  • Immigration Integrity and Assurance Branch - identifies and analyses integrity of the visa and citizenship caseloads and coordinates an end-to-end approach to caseload assurance.

About the role:

APS 5 officers in the Division are expected to exercise initiative, judgement and work within a team to deliver quality outcomes. The work of an APS 5 officer within the Immigration Integrity and Community Protection Division involves engaging in a team environment, managing their workflow, liaison and coordination with stakeholders and engaging in productive working relationships.

APS 5 officers are expected to be able to apply legislation to complex situations and work closely with their manager and a variety of internal and external stakeholders, including the visa processing network and the Australian Border Force, to support delivery of the Government’s community protection and immigration integrity objectives.

Our ideal candidate:

The Department is looking for people who enjoy working in a rapidly evolving and forward thinking environment. With a focus on innovation and progression, our ideal candidate will help to maintain and further develop our innovative processes. The successful candidates will be self-driven and seek to directly influence the key outcomes of the organisation.

Specific duties/responsibilities:

Depending on the specific role of the position, duties may involve the following:

  • Providing administration support to the section
  • Providing secretariat services and support strategic reporting
  • Providing administrative and operational support specific to the criminal justice certificate and visa framework
  • Drafting departmental Help-Desk responses and identifying opportunities for improvements
  • Managing group mailboxes, manage incoming referrals and answer queries
  • Undertaking less complex submission work, ensuring records are maintained in line with departmental record management policy
  • Performing objective and systemic research and analysis to support quality management systems and planning, and the conduct of reviews of business functions
  • Coordination of stakeholder communications and engagement
  • Preparing and maintaining relevant procedural documents and advice across all program areas
  • Preparation of briefing material for the Minister and Senior Executive
  • Monitoring media and cables in relation to particular issues and sensitive cases.

Role requirements/qualifications:

Depending on the specific role of the position, duties may involve the following:

  • Ability to manage sensitive issues in a high pressure environment
  • Ability to work with minimal supervision and prioritise competing workloads to respond within allocated timeframes
  • Ability to establish and manage internal and external stakeholder relationships, display resilience and develop productive working relationships
  • Ability to think critically, analyse problems and exercise sound judgment to resolve high-risk and/or sensitive issues
  • Good writing skills and the ability to respond clearly, comprehensively and quickly to urgent requests
  • Exemplify a high level of personal integrity, be a team player, and have the capacity to engage with the team
  • Must be able to obtain and maintain a security clearance at the relevant level (Baseline or Negative Vetting 1).

How to apply:
You are required to submit your application in Home Affairs’ online recruitment system (ourPeople). Prior to preparing your response it is recommended you review the Work Level Standards relevant to the classification you are applying to. It may also be useful to refer to the Integrated Leadership System information relevant to the classification.
As part of your application you will need to provide:

  • Your CV
  • Details of two referees
  • Your Applicant Response document.

Applicant response:

As part of your application, you will be required to prepare a response document (minimum 11pt font in MSWord or PDF format), which you will upload in the next section.

Please ensure you read the instructions carefully, noting failure to address identified requirements may lead to your application being deemed ineligible.

Please prepare a one-page Applicant Response in relation to the advertised role, outlining:

  • How your skills, knowledge and experience will be relevant to this role
  • Why you are interested in the role and what you can offer us
  • Any specific examples or achievements that demonstrate your ability to perform the role.

Eligibility: To be eligible to work with the Department of Home Affairs you must:

  • Be an Australian Citizen
  • Fulfil the Department’s minimum requirements by satisfactorily answering all screening questions during the application process
  • Obtain and maintain the required AGSVA clearance
  • Obtain and maintain a current Employment Suitability Clearance
  • Undergo a health assessment (where applicable).

Mandatory (and where applicable, role specific) screening questions are used within the application to ensure all successful applicants meet these minimum requirements of the Department.

Notes: Remuneration: The Department offers an attractive remuneration package, including salary, superannuation benefits and flexible working conditions appropriate to the level of the position.

If you are experiencing problems submitting your application online, please email the nature of the issues you are experiencing to recruitment at *********** A response will be sent during business hours.

If you have identified as having a disability, please indicate whether you require any support throughout the selection process. For further information please contact Recruitment: ***********

Australian Customs and Border Protection Service


Posted: 04 December 2019

Location:  Parramatta, NSW

Salary:  $70344 - $75770