Gaz - aps6 - act/nsw/qld/vic - business analyst

Home Affairs:  Be part of something bigger: contribute to building a secure Australia that is prosperous, open and united. Join a connected team of professionals, where you can be your authentic self; grow your career while making time for all parts of your life.

The Department of Home Affairs is a central policy agency, providing coordinated strategy and policy leadership for Australia's national and transport security, federal law enforcement, criminal justice, cyber security, border, immigration, multicultural affairs, emergency management and trade related functions.

The Department of Home Affairs includes the entirety of the Department of Immigration and Border Protection. It also includes national security, emergency management and criminal justice functions from the Attorney-General's Department; the Office of Transport Security from the Department of Infrastructure and Regional Development; multicultural affairs from the Department of Social Services; and the counter-terrorism coordination and cyber security policy functions from the Department of the Prime Minister and Cabinet.

Overview of the Branch and Section:

The Corporate and Case Systems Branch, within the Home Affairs ICT Division, is responsible for:

  • Designing and developing innovative solutions to support the business using SAP (HR and Finance), Microsoft products for online channels and various technologies to develop and enhance our Case Management Systems.
  • Developing standards, patterns and frameworks that support the provision of a number of enterprise functions such as User Experience, IT Capacity management and performance testing, as well as setting the standards for our online channels and case management systems.

The Corporate and Case Systems Delivery Management section provides branch level support for all aspects of project delivery. It is the entry point for dependency work across other ICT delivery branches and works collaboratively to facilitate the allocation and delivery of work packages coming in and out of the branch.

The team is responsible for developing the branch view of the forward work plan and is an escalation point for project managers in resolving delivery issues.

Corporate and Case Delivery Management provides general coordination of project reporting within the branch and is a contact point for PMO and business engagement.

About the role:

The position is for a business analyst, covering a broad range of activities focused on business customer service and management of client requirements. The business analyst will analyse, assess and document requirements to allow IT systems and solutions to be developed in support of business operations. The goal for the business analyst is to act as a conduit between IT and the customer to support business areas in meeting objectives including legislative, policy-related, productivity or audit obligations, through the provision of efficient and effective IT systems.

Our ideal candidate:

For these roles, we are seeking dynamic ICT professionals with drive, determination, and a strong record of achieving innovative outcomes in a complex ICT environment, who can:

  • Deliver contemporary technology-enabled solutions that use modern, agile delivery practices
  • Work in a team environment, responsible for building solutions that deliver significantly improved, reliable and resilient systems
  • Demonstrate strong leadership qualities, are innovative, motivated and who have the ability to work independently
  • Guide, mentor and develop people.

This is an exciting opportunity for potential employees to join a highly professional and skilled team where you can be your authentic self and leverage targeted learning and develop opportunities to help grow your career. You will also be provided access to support and flexible working arrangements to allow you to make time for all parts of your life.

Specific duties/responsibilities:

Undertake and lead business analysis tasks (including, but not limited to):

  • Leading the elicitation, definition and management of business, user and system requirements
  • Conduct impact assessments
  • Produce a range of system requirement and or design documentation appropriate for both waterfall and agile projects
  • Manage and mentor junior staff members as required
  • Support the project manager in defining release scope.

Role requirements/qualifications:

  • Business analysis planning and monitoring
  • Requirements elicitation
  • Requirements management and communication
  • Solution assessment and validation
  • System analysis and design
  • User interface, interaction and experience design
    • Underlying competencies:
    • Analytical thinking and problem solving
    • Business knowledge
    • Communication skills
    • Relationship building and management
    • Facilitation skills
    • Negotiation skills
    • Software applications (including general office applications as well as BA specific tools (Diagramming, requirements management, etc.)
  • A formal background in Information Technology areas of study is considered highly desirable.

How to apply:
You are required to submit your application in Home Affairs’ online recruitment system (ourPeople). Prior to preparing your response it is recommended you review the Work Level Standards relevant to the classification you are applying to. It may also be useful to refer to the Integrated Leadership System information relevant to the classification.
As part of your application you will need to provide:

  • Your CV
  • Details of two referees
  • Your Applicant Response document.

Applicant response:

As part of your application, you will be required to prepare a response document (minimum 11pt font in MSWord or PDF format), which you will upload in the next section.

Please ensure you read the instructions carefully, noting failure to address identified requirements may lead to your application being deemed ineligible.

Please prepare a two-page Applicant Response in relation to the advertised role, outlining:

  • How your skills, knowledge and experience will be relevant to this role
  • Why you are interested in the role and what you can offer us
  • Any specific examples or achievements that demonstrate your ability to perform the role.

Eligibility: To be eligible to work with the Department of Home Affairs you must:

  • Be an Australian Citizen
  • Fulfil the Department’s minimum requirements by satisfactorily answering all screening questions during the application process
  • Obtain and maintain the required AGSVA clearance
  • Obtain and maintain a current Employment Suitability Clearance
  • Undergo a health assessment (where applicable).

Mandatory (and where applicable, role specific) screening questions are used within the application to ensure all successful applicants meet these minimum requirements of the Department.

Notes: Remuneration: The Department offers an attractive remuneration package, including salary, superannuation benefits and flexible working conditions appropriate to the level of the position.

If you are experiencing problems submitting your application online, please email the nature of the issues you are experiencing to recruitment at *********** A response will be sent during business hours.

If you have identified as having a disability, please indicate whether you require any support throughout the selection process. For further information please contact Recruitment: ***********

Australian Customs and Border Protection Service


Posted: 04 December 20192019-12-04

Location:  Parramatta, NSW

Salary:  $76408 - $90400