Gaz - el1 - act/nsw/qld/vic - trim administrator

Home Affairs:  Be part of something bigger: contribute to building a secure Australia that is prosperous, open and united. Join a connected team of professionals, where you can be your authentic self; grow your career while making time for all parts of your life.

The Department of Home Affairs is a central policy agency, providing coordinated strategy and policy leadership for Australia's national and transport security, federal law enforcement, criminal justice, cyber security, border, immigration, multicultural affairs, emergency management and trade related functions.

The Department of Home Affairs includes the entirety of the Department of Immigration and Border Protection. It also includes national security, emergency management and criminal justice functions from the Attorney-General's Department; the Office of Transport Security from the Department of Infrastructure and Regional Development; multicultural affairs from the Department of Social Services; and the counter-terrorism coordination and cyber security policy functions from the Department of the Prime Minister and Cabinet.

Overview of the Branch and Section:

The Corporate and Case Systems Branch, within the Home Affairs ICT Division, is responsible for:

  • Designing and developing innovative solutions to support the business using SAP (HR and Finance), Microsoft products for online channels and various technologies to develop and enhance our Case Management Systems
  • Developing standards, patterns and frameworks that support the provision of a number of enterprise functions such as User Experience, IT Capacity management and performance testing, as well as setting the standards for our online channels and case management systems.

Corporate Systems Support Section is accountable for the administration of a number of the Department’s Corporate Management Systems including the Department’s records management system TRIM. 

The Section provides direct technical support for the TRIM Records Management system as well as various stakeholders throughout the Department that interface directly with the system via the bespoke RKS (Record Keeping Services) API. In addition, the Section provides second level resolver group functions for TRIM as well as assisting various ICT stakeholders complete mandatory BAU and project related activities. These include: monthly server security patching; EUCC (End User Computing Consolidation) project support activities; system upgrades; and change and release management activities related to TRIM.

About the role: 

The successful applicant will work as part of the Corporate Systems team of the Corporate Systems Support Section under broad guidance from the Director of the section. They will be responsible for a full range of TRIM system administrator functions in both a BAU and project support context. The position also has the requirement to provide second level resolver groups functions, rostered 24x7 on-call support as well as the requirement to undertake ad-hoc and scheduled out of hours work.

Our ideal candidate:

For these roles, we are seeking dynamic ICT professionals with drive, determination, and a strong record of achieving innovative outcomes in a complex ICT environment, who can:

  • Deliver contemporary technology-enabled solutions that use modern, agile delivery practices
  • Work in a team environment, responsible for building solutions that deliver significantly improved, reliable and resilient systems
  • Demonstrate strong leadership qualities, are innovative, motivated and who have the ability to work independently
  • Guide, mentor and develop people.

This is an exciting opportunity for potential employees to join a highly professional and skilled team where you can be your authentic self and leverage targeted learning and develop opportunities to help grow your career. You will also be provided access to support and flexible working arrangements to allow you to make time for all parts of your life.

Specific duties/responsibilities:

  • Contribute to strategy and innovation for TRIM capabilities to increase efficiencies in delivering quality outcomes
  • Stay current with, and implement, industry best practices and metrics to help the team and its processes continuously improve
  • Technical System Management of the HPE Records Management 8.3 EDRMS system, providing technical developmental support and developmental design to meet the needs of the Department
  • Schedules and supervise maintenance and installation work. Ensures that operational problems are identified and resolved
  • Applies data analysis, data modelling and quality assurance techniques, based upon a detailed understanding of corporate operations to establish, modify and maintain data structures and associated components.

Role requirements/qualifications:


  • Extensive (5+ years preferred) TRIM Systems Administration experience, minimum version 8+, Content Manager 9 (preferred)
  • Tertiary qualifications in Computer Science, Information Technology, Information Systems Management, or a related discipline, and training and/or certifications in one or more of the following: TRIM and ITIL
  • Expertise in Visual Studio, SQL Query, Windows server operations.


  • Experience in NET/.NET development, TRIM SDK

How to apply: Please ensure you read the instructions carefully, noting failure to address identified requirements may lead to your application being deemed ineligible.

You are required to submit your application in Home Affairs’ online recruitment system (ourPeople). Prior to preparing your response it is recommended you review the Work Level Standards relevant to the classification you are applying to. It may also be useful to refer to the Integrated Leadership System information relevant to the classification.

As part of your application you will need to provide:

  • your CV
  • details of two referees
  • your Applicant Response document that details how your skills, knowledge and qualifications make you the best person for the role.

Applicant response:

As part of your application, you will be required to prepare a response document (minimum 11pt font in MSWord or PDF format), which you will upload in the next section.

Please prepare a two-page Applicant Response in relation to the advertised role, outlining:

  • how your skills, knowledge and experience will be relevant to this role
  • why you are interested in the role and what you can offer us
  • any specific examples or achievements that demonstrate your ability to perform the role.

Candidates who progress to the next stage will be invited to complete a work sample test, followed by an interview.

Eligibility: To be eligible to work with the Department of Home Affairs you must:

  • Be an Australian Citizen
  • Fulfil the Department’s minimum requirements by satisfactorily answering all screening questions during the application process
  • Obtain and maintain the required AGSVA clearance
  • Obtain and maintain a current Employment Suitability Clearance
  • Undergo a health assessment (where applicable).

Mandatory (and where applicable, role specific) screening questions are used within the application to ensure all successful applicants meet these minimum requirements of the Department.

Notes: Remuneration: The Department offers an attractive remuneration package, including salary, superannuation benefits and flexible working conditions appropriate to the level of the position.

If you are experiencing problems submitting your application online, please email the nature of the issues you are experiencing to recruitment at *********** A response will be sent during business hours.

If you have identified as having a disability, please indicate whether you require any support throughout the selection process. For further information please contact Recruitment: ***********

Australian Customs and Border Protection Service


Posted: 04 December 2019

Location:  Parramatta, NSW

Salary:  $96513 - $113186