Gaz - el1 - act/nsw/qld/vic - senior siebel systems administrator

Home Affairs:  Be part of something bigger: contribute to building a secure Australia that is prosperous, open and united. Join a connected team of professionals, where you can be your authentic self; grow your career while making time for all parts of your life.

The Department of Home Affairs is a central policy agency, providing coordinated strategy and policy leadership for Australia's national and transport security, federal law enforcement, criminal justice, cyber security, border, immigration, multicultural affairs, emergency management and trade related functions.

The Department of Home Affairs includes the entirety of the Department of Immigration and Border Protection. It also includes national security, emergency management and criminal justice functions from the Attorney-General's Department; the Office of Transport Security from the Department of Infrastructure and Regional Development; multicultural affairs from the Department of Social Services; and the counter-terrorism coordination and cyber security policy functions from the Department of the Prime Minister and Cabinet.

Overview of the Branch and Section:

The Corporate and Case Systems Branch, within the Home Affairs ICT Division, is responsible for:

  • Designing and developing innovative solutions to support the business using SAP (HR and Finance), Microsoft products for online channels and various technologies to develop and enhance our Case Management Systems.
  • Developing standards, patterns and frameworks that support the provision of a number of enterprise functions such as User Experience, IT Capacity management and performance testing, as well as setting the standards for our online channels and case management systems.

The Case & Incident Management Systems Section (CIMS) is responsible for Enterprise Case and Incident Management. This includes Enterprise Case Management (based on the Siebel Platform), Enforcement Case management and Enterprise Incident Management (based on the Noggin platform). CIMS is undertaking a major program of work covering investment in existing enterprise platforms and the remediation, sustainment, replacement and decommission of legacy systems.

About the role:

The Senior Siebel Administrator role is responsible for leading the sustainment and management of Siebel and other system technical environments.

This role is also responsible for liaison and technical collaboration with relevant ICT technical areas and external vendors to identify replicate and resolve issues. 

The role also has lead responsibility for overseeing the deployment of code for BAU and Project delivery and the management of the Cyber Security patching cycles.

Our ideal candidate:

For these roles, we are seeking dynamic ICT professionals with drive, determination, and a strong record of achieving innovative outcomes in a complex ICT environment, who can:

  • Deliver contemporary technology-enabled solutions that use modern, agile delivery practices.
  • Work in a team environment, responsible for building solutions that deliver significantly improved, reliable and resilient systems
  • Demonstrate strong leadership qualities, are innovative, motivated and who have the ability to work independently
  • Guide, mentor and develop people.

This is an exciting opportunity for potential employees to join a highly professional and skilled team where you can be your authentic self and leverage targeted learning and develop opportunities to help grow your career. You will also be provided access to support and flexible working arrangements to allow you to make time for all parts of your life.

Specific duties/responsibilities:

  • Manage servers for multiple applications for all the environments i.e. Development, Testing Environments and Production
  • Provide Production support for multiple applications for any issues related to environment or data
  • Providing support to Developers on a daily basis
  • Maintaining Reference Data in the Dev environment
  • Mentor and provide expert guidance to junior technical resources across the section
  • Migrating Repository and other reference data from Development environment to all the testing environments and production
  • Create or Deploy new components as and when required
  • Applying any fix / patches / upgrade provided by the vendor to all the lower environments and production for multiple applications
  • Ensuring production environment is running smoothly and there are no errors or performance issues
  • Keeping an eye on error logs / server logs in production to ensure issues are worked on and resolved as soon as they are noticed
  • Liaising with the Data Base Administrator (DBA) for database refresh activity and to ensure there are no performance issues on the Database which can effect Application
  • Providing On Call support for multiple applications
  • Managing multiple group mail boxes to provide support to business users for issues raised by them and replying back to their queries
  • Managing the IT Service Management queue for Siebel and the Regulatory Management System (RMS) application, analysing issues and providing resolution on a daily basis
  • Liaising with the Technical Lead, Developers and Business Analysts and providing them with the detailed analysis on the issues raised by business users and raising defects
  • Investigating any Integration issues and checking the XML messages and replaying them to complete the business process
  • Liaising with external Departments to raise any integration issues which are noticed or affecting data in our application
  • Liaising with External Stakeholders to raise issues / defects with them on a regular basis
  • Liaising with the Data Hub team for any integration related issues and to ensure data is in sync with other integrated systems
  • Running SQL queries to apply any data fixes or to run and data conversion job.

Role requirements/qualifications:

  • 5 years Siebel technical experience in large government organisations preferred
  • Ability to collaborate with technical stakeholders and vendors on complex ICT issues
  • Ability to work well within a team environment, including experience mentoring and developing junior technical staff
  • Previous experience in a highly integrated system environment
  • ICT degree or equivalent level of experience.

How to apply:
You are required to submit your application in Home Affairs’ online recruitment system (ourPeople). Prior to preparing your response it is recommended you review the Work Level Standards relevant to the classification you are applying to. It may also be useful to refer to the Integrated Leadership System information relevant to the classification.

As part of your application you will need to provide:

  • your CV
  • details of two referees
  • your Applicant Response document that details how your skills, knowledge and qualifications make you the best person for the role.

Applicant response:

As part of your application, you will be required to prepare a response document (minimum 11pt font in MSWord or PDF format), which you will upload in the next section.

Please ensure you read the instructions carefully, noting failure to address identified requirements may lead to your application being deemed ineligible.

Please provide examples of experience and expertise in the following (a maximum 250 word response to each application questio

  1. Ability to demonstrate skills and experience with the following tasks:
    1. Siebel Enterprise installation & configuration.
    2. Siebel upgrade to latest patches or Innovation Pack.
    3. Setting up Siebel tools and dedicated client for developers.
    4. Extracting local databases for Developers.
    5. Repository migration, generating and promoting SRF and schema synchronisation.
    6. Maintaining high application availability & performance monitoring and tuning.
    7. Migration of repository and reference data to test and production environments.
    8. Health checks which includes regularly checking status of servers & components.
    9. Checking status of JOBs/RCRs/ Tasks & Server Resources.

  2.  Ability to apply critical thinking to resolving complex technical issues

  3. Ability to demonstrate understanding of MQ and Clear Case;

  4.  Knowledge and experience working with SM9, Quality Centre and Service Manager.

Candidates who progress to the next stage will be invited to complete a work sample test, followed by an interview.

Eligibility: To be eligible to work with the Department of Home Affairs you must:

  • Be an Australian Citizen
  • Fulfil the Department’s minimum requirements by satisfactorily answering all screening questions during the application process
  • Obtain and maintain the required AGSVA clearance
  • Obtain and maintain a current Employment Suitability Clearance
  • Undergo a health assessment (where applicable).

Mandatory (and where applicable, role specific) screening questions are used within the application to ensure all successful applicants meet these minimum requirements of the Department.

Notes: Remuneration: The Department offers an attractive remuneration package, including salary, superannuation benefits and flexible working conditions appropriate to the level of the position.

If you are experiencing problems submitting your application online, please email the nature of the issues you are experiencing to recruitment at *********** A response will be sent during business hours.

If you have identified as having a disability, please indicate whether you require any support throughout the selection process. For further information please contact Recruitment: ***********

Australian Customs and Border Protection Service


Posted: 04 December 2019

Location:  Parramatta, NSW

Salary:  $96513 - $113186