Customer service representative i sydney cbd

Since opening our doors in April 2001, we have joined with you and continue to share a common journey. Operating in Australia since 2001, Bank of Sydney is an established financial institution that prides itself on its strong heritage and culture.  

Our professional, friendly and community-minded team members are key to implementing the Bank's goals, and we are particularly committed to you and your experience. In choosing a career with Bank of Sydney, your skillset will be developed alongside like-minded people, and you will be rewarded with career growth and advancement opportunities.

Why is the role of Customer Service Representative important to us?

  • They build great relationships with our valued customers
  • They portray the Banks Core Values, Vision and Mission to our customers
  • They make a real impression on customers and the bank as they first walk in the doors
  • Customer Service Representatives ARE the face of our Bank

About the Customer Service Representative Opportunity

We are currently seeking a Customer Service Representative who will assist in the continuous growth of our Bank at the Sydney CBD Branch. This position is ideal for anyone who is interested in engaging in quality conversations with our customers and providing them guidance and support in a frontline role.

You will ensure that customer's immediate service needs are met and opportunities are identified by understanding their broader financial needs.

Your responsibilities will include:

  • Cash handling
  • Building relationships with new and existing customers
  • Cross selling the Bank's products and services
  • Creating and maintaining customer profiles and records
  • Opening accounts, handling general enquiries, exchanging money, international transfer
  • Reporting, checking and comprehensive compliance

About You

The ideal candidate will:

  • Be sales driven
  • Be willing to learn about our financial products that support customer needs
  • Provide exceptional customer service
  • Build relationships with their colleagues and support team initiatives
  • Have exceptional verbal and written communication skills
  • Have strong attention to detail
  • Have excellent time management skills
  • Have good numerical skills and is confident in handling cash

What We Offer

  • Bank product and service discounts
  • Campaign Incentives
  • Opportunity to be involved with community events
  • Training and development opportunities

About Us 

Bank of Sydney has multiple branches across Sydney, Melbourne and Adelaide, as well as various distribution channels throughout the country. We are passionate about offering our customers true and personal relationship banking. That's why we customise our products and services according to their needs so they can reach their financial goals sooner.

We are always focused on growing and evolving but what does that mean for you? You will be exposed to different elements of the banking industry, and we will support your growth through continuous training and development programs. We are invested in building strong relationships with both our staff and our customers, which is why we are actively involved in corporate social responsibility initiatives with local communities. Be part of our growing family and join us on our digital transformation.

At Bank of Sydney, our shared vision is greater than finance. We are committed to you and your experience. By supporting and developing your talents and skills, your career is in safe hands.

To join our growing bank where people and relationships matter, apply now!

Bank of Sydney


Posted: 04 December 2019

Location:  Parramatta, NSW