Administration officer

At the Y, we believe in the power of inspired young people. A community not-for-profit organisation with 17 million participations annually across Australia. 8,000 staff and volunteers serve at more than 150 locations every day. We partner with government and private capital to deliver programs and services that include community recreation, adventure, and stadium sports, camping, learn to swim, children's programs, early learning, youth services, retirement living, disability services and social enterprises.

About Docklands Flagstaff Gardens

The Hub @ Docklands is located in the heart of Docklands and facilitates the usage of the Dockland Sports Courts in addition to the Flagstaff Gardens Sports Courts. The Y enables the use of these spaces from the Hub along with 6 bookable spaces and hot desks. 

Working alongside key stakeholders of these developing communities would see successful applicants exposed to opportunities to engage and develop programs.

Key Elements of the Role

The Administration Officer is responsible for the face of the YMCA in the Docklands, a thriving new community with over 12,000 residents and 50,000 workers. The Y is committed to working with the City of Melbourne to create an active and engaged community. 

It is critical that Administration Officers are passionate about service delivery with the customer experience at the forefront of all interactions and displays a commitment and belief in the mission of the YMCA. In addition to providing all customers with the highest possible level of service, customer service staff will be inclusive and tolerant and will at all times recognise and respect an individual’s gender, race, age, culture, ethnicity, class, religion or disability.

The role within Docklands is uniquely placed within the recreation industry, and as such comes with great opportunities for creative thinking with community engagement.​

Selection Criteria

Capabilities and Behaviours

  • Demonstrates motivation and commitment to perform to their best
  • Accepts personal accountability for workplace actions and consequences to better influence outcomes
  • Understands how their work aligns to organisational goals
  • We believe leadership is an important part of every person’s role at YMCA Victoria, and that all people at the Y have leadership responsibilities.​

Knowledge and Experience

  • A passion for sport and recreation
  • Previous customer service role is highly desirable
  • NGO and charity programming​

Personal Attributes​

  • Highly organised
  • Independent and collaborative
  • Strong decision-making skills, including the ability to consult and gather information, consider alternatives, communicate decisions and review outcomes in a timely manner.
  • High-level communication and consultation skills, including a commitment to open, honest, two-way and frequent communication.
  • Conflict resolution skills.
  • Relationship building skills to work with contract partners.
  • A commitment to professionalism and accountability.
  • A desire to work in the recreation industry

Mandatory Pre-Requisite Qualifications

  • HLTAID001 - Provide Cardiopulmonary Resuscitation
  • HLTAID003 - Provide First Aid

Highly Desirable Qualifications

  • Tertiary education in community programming and engagement

YMCA, including Boards of Directors, is committed to the safety and wellbeing of children and young people in accordance with our Safeguarding Children and Young People framework. YMCA requires that all applicants undergo satisfactory screening prior to commencement, including but not limited to:

  • a national criminal history check
  • an international criminal history check where applicants have worked overseas
  • holding or obtaining a Working with Children Clearance/ equivalent in accordance with state/ territory laws 
  • ACF Safeguarding Children and Young People Certificate (completion online prior to commencement)
  • Two reference checks.

Any successfully appointed applicant will be required to adhere to the Safeguarding Children and Young People framework, which includes a thorough safeguarding children and young people induction and committing to upholding the safety and wellbeing of children and young people throughout their engagement with YMCA.



Posted: 04 December 20192019-12-04

Location:  Dandenong, VIC

Salary:  $21 - $21