Level 2 support engineer - msp experience required

This position is to join a Managed Service Provider made up of a small, close nit team of skilled IT professionals. The role of Support Engineer involves supporting customers and infrastructure based largely on Microsoft Servers and utilising Cisco based networking solutions.

This role will suit someone who has great time management skills, excellent customer service skills and who is willing to work hard and be a part of a young, dynamic and exciting company.

To be successful you will need at least 2-3 years’ experience across the following technology:

  • Windows Server 2003 - 2016 - install/support/admin
  • Windows Desktops in AD environments
  • Exchange 2003 - 2016 - support tasks
  • Office 365 experience - migrate/support/admin
  • Active Directory, Group Policy
  • Some networking skills - switches and routers
  • Backup - Veeam
  • Virtualisation experience - VMware - Hyper V
  • 3CX experience
  • SIP/Voice experience
  • Medical Application Experience is a plus

Desired key attributes and soft skills:

  • A warm yet professional manner with a genuine customer service focus
  • Outstanding written, verbal and interpersonal communication skills
  • Ability to work in a team
  • Be rigorous in managing daily maintenance tasks
  • A robust sense of humour.
  • Results driven work ethic
  • Tertiary qualifications
  • Vendor certifications
  • A passion for I.T.


  • 2 - 3 years’ experience in IT support both over the phone and in a hands-on capacity.
  • Experience with a Managed Service Provider
  • Valid Licence and Vehicle


If you believe that you have what it takes to be successful in this role please APPLY NOW

---Due to the high number of applicants only short listed candidates will be contacted---

Jack O'Sullivan
Senior Recruitment Consultant
Let's Connect
+61 3 9604 4255

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State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, licensee/s Greythorn Pty Ltd, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856, State: SA, licensee/s Greythorn Pty Ltd, LHS 288821. For queries relating to 'Labour Hire Licences' ONLY please contact: '***************@au.manpowergroup.com' (do not apply to the advert using this email).



Posted: 04 December 2019

Location:  Melton, VIC