Data Centre IT Support Engineer - Data Center Technician
Data Center Operations designs install & maintains the world's largest Cloud Computing Infrastructure. We are looking for skilled Data Center Technicians with a passion for technology to help us expand our Cloud to the next level. More about us: Amazon Web Services (AWS) offers an exciting, dynamic and challenging environment encouraging creativity and personal development while maintaining AWS computing environments in a secure, scalable, and cost-effective manner.
In mid-2012, AWS S3 web service accepted its 1 trillionth object, currently accepting more than 40,000 objects uploaded every second on a daily basis. To keep up with this demand on both disk and network capacity, we continue to expand our Data Centers in every region! Our content delivery AWS service, Cloud Front, has expanded its Data Centers presence by over 50% worldwide in the last 12 months and is expected to continue increasing!
This requires talented people to build & manage. We hope it is you! At Amazon, career progression is part of our environment.
We want you to progress. If your career path is in Systems, Network or Database Engineering, Software Development or maybe AWS Support, Technical Operations or perhaps Project Management, we will create a development plan to enable you to succeed in reaching those goals. This begins on Day
One! Come and work for the world's most Customer-Centric Company. The Opportunity: Data Center Technician
This role is a unique opportunity to work in some of the most cutting edge data centers in the world. Amazon data centers are large-scale high-density centers where you will be working on changing the face of Cloud technology in the region. A Data Center Technician may be the primary point of contact for both internal customers (for example Network Engineers, Systems Engineers, Software Developers, Database Engineers, Technical Operations) and external customers (Hardware Vendors, Contractors, Service Providers among others).
There is never a dull moment as each day presents itself with different challenges. Some of the key responsibilities you will undertake are: Problem Solving: Maintain a high level of system reliability by prioritizing and resolving trouble tickets efficiently, these include:
- Escalation point and technical troubleshooter for all Systems and Network hardware problems
- Deep diving into Linux server issues
- XEN service virtualization troubleshooting Technical: Troubleshoot technical issues on various platforms ranging from Systems through Networking to Power/Mechanical
- Remediation of physical layer outages, both Systems & Network
- Remediation or recovery of physical power issues on racks
- Participate in Data Center power & cooling events Operations: Meet 24x7
On-Call requirements and response during shift rotations.
- Install & configure racks of hosts in line with internal SLAs
- Triage & resolve trouble tickets for all devices in your region
- Data Center point of contact for all
High Severity issues
- Physical replacement of server and network device parts
- Ensure the correct rotation of parts & spares
- Help define metrics to increase our customer uptime
- Enforcing Amazons Security
- Interact with third party vendors & contractors
- Contribute ideas to improve operational efficiency
- Engage with Remote Hands & Eyes in EU Regional Cloudfront POPs Project Management:
- Participate in and deliver on a number of high impacts small to mid-scale projects
- Participate in team meetings for metric analysis and project status updates
- Help build the world's largest cloud infrastructure Mentoring: Share knowledge and help educate less technical staff on the best practices related to all service owner issues Hiring: Contribute towards building a great team by getting involved in the Amazon hiring process/candidate interviews ** For more information on Amazon Web Services, please visit AMAZON Web Services**
- Solid Understanding of Linux/Unix Administration
- Server Hardware Troubleshooting experience
- Server Booting: POST, BIOS, PXE, Kickstart, GRUB/LILO, RAID
- Some Experience with Network Protocols: TCP/IP, Ethernet, L2/L3 technologies
- Network Hardware: Copper and Optical Fiber Cabling, Switches, Routers
- Strong Communication Skills
- Passionate about IT infrastructure and hardware!
- Remote Access: Console routers, IPMI, BMC
- Network Equipment Installation and Configuration
- Cisco IOS, NX-OS, JunOS
- Redundancy: Power feeds, ATS, Server Hardware, RAID, Network Connectivity
- Data Center Operations: Inventory Management, Hot/Cold Aisles, Security
- Participated in Project Management
- Experience or Knowledge of AWS products: EC2, EBS, S3, etc.
- Scripting: Bash, Python, Perl, Ruby (or programming languages) * This position also has a physical component requiring the ability to lift & rack equipment up to 20kg; it may require working in cramped spaces or in elevated locations while adhering to health & safety guidelines.
- This role involves covering 24x7 shift rotation