Guest Service Agent


Do you have the ability to make people smile?

Enjoy telling visitors about the things that are a ‘must see’ during their stay?

The Peppers name is synonymous with unique properties and locations in the best regions of Australia and New Zealand. At Peppers Gallery Hotel, Canberra guests will be delighted to find a building steeped in history with original features located in the New Acton Precinct. Peppers Gallery is the leading 5 star boutique hotel in Canberra with an awarded Italian restaurant, new casual dining venue and conference venue exuding old world country charm.

We are currently looking for a motivated, bubbly and vibrantGuest Service Agentto join our friendly Front Office Team on a casual basis.

Often the first point of contact for our guests, your strong communication skills will shine through in this role by delivering service excellence from check in to check out and everywhere in between. A wide variety of tasks will ensure that every day is different from selling the hotel’s facilities, taking reservations and maintaining guest accounts to recommending and selling tours to local attractions.

You may have previous experience in a similar role, or you may be a customer service superstar in a different industry, either way we would love to hear from you.

There are a few things that will make you shine in this role, having energy and a positive attitude, a genuine customer service focus and a dedication to always making our guest’s smile during their stay. We are seeking someone who goes the extra mile to provide a memorable guest experience with the ability to multitask, work under pressure and think on your feet to quickly resolve issues.

If you're an energetic hospitality professional with a passion for customer service, Apply now!