Customer Service Assistant


Are you passionate about providing excellent customer service? Do you enjoy supporting people in the Aged Care community?

Eldercare is a leading not-for-profit aged care provider in South Australia with in excess of 1500 employees. Our workplace culture embraces teamwork, innovation and a dedication to our purpose of delivering peace of mind with our care.

Eldercare has an exciting opportunity for a Customer Service Assistant to be employed on a permanent part-time basis (28 hours), located at Sash Ferguson, Mount Barker.  Only internal candidates, at this time, will be considered.

The shifts available are 9.00am to 4.30pm, Week 2 Thursday, Friday, Monday and Tuesday

Reporting to the Site Operations Manager, the Customer Service Assistant has a strong focus on driving superior customer service standards to both staff, resident and their families. This role will deliver efficient and effective administrative services in line with our principles of excellence in customer service consistent with our Values.

To be successful in this role, you will:

  • deliver excellent administrative support to the Site Operations Manager and ensure site customer service and administration operates in an efficient and timely manner
  • possess a courteous and professional reception service for the site
  • have gained prior Accounting/Finance administration experience
  • assist the Site Operations Manager with recruitment and onboarding of new employees
  • enjoy building positive relationships with residents, their families and staff

Please contact Daniel Fleming, Site Operations Manager, on 08 8391 2*** to learn more about this opportunity.

To view the Job and Person Specification for this role please click here

Applications by C.O.B Friday 17 January 2020. 

To work for Eldercare, you are required to have a police clearance valid for working in aged care (vulnerable) and clearance needs to be less than 12 months since date of issue.

Eldercare welcomes diversity. Regardless of their culture, religion, spirituality, age, gender, sexuality, disability, socio-economic background or personal experiences, our people are included and respected.

Eldercare encourages respectful relationships and does not accept any form of gender‑based violence in the workplace. Eldercare is committed to preventing violence against women and is proud to be a White Ribbon Accredited Workplace to support victims of abuse.

All employees can expect to receive fair and equal treatment and to be free from discrimination in all aspects of their life with Eldercare.

Eldercare is proud to provide a smoke free environment across all sites.