Reception & Customer Service


Empire Liquor is a privately owned wholesale liquor distributor situated in Edwardstown, 6 km southwest of the Adelaide CBD. The business, now in its 27th year, operates from an air-conditioned and insulated 1,100 sqm office/warehouse facility with a dedicated small team of ten sales, administration, and logistics staff.

We proudly represent an extensive range of leading, well respected local, interstate and international wine brands including d’Arenberg Wines, Paulett Wines, Glaetzer Wines, Mike Press Wines, Mr. Riggs, Trentham Estate, Zonte’s Footstep, Kingston Estate, Elysian Springs, Alkoomi, Hobbs of Barossa and Lost Buoy Wines. We also sell a respected range of premium international and domestic beers.

We are the Australian importer and distributor of Fullers Beer range from London, as well as importer and distributor in SA/NT/VIC/ACT/TAS for Hofbrau Beers from Munich, Germany.

Twice awarded Product Supplier of the Year by Restaurant and Catering SA, Empire Liquor's customers are leading hotels, bottle shops, restaurants, cafés, and clubs predominately in South Australia, but with a growing number across Australia.

About the role

Empire Liquor is seeking a Reception and Customer Service Assistant with a minimum of Level 2 as prescribed under the Clerks Private Sector Award 2010 [MA000002].

Reporting to the Administration Manager, this is a full-time salaried position with a six-month probationary period.

You will be working in a small, dynamic team and your day to day responsibilities will include but not limited to:

  • Being the first point of contact of the business, including front office reception duties and managing incoming phone calls
  • Processing customer orders and all related tasks using the inventory and accounting system, along with other management systems
  • Providing support to the field sales representatives
  • Assist with accounts processing
  • Process incoming supplier goods documents
  • Assisting with any other sales administrative activities as required
  • Other general administrative duties as required, including high-level support to management
  • Ability to manage cost-effective ordering of stationery and consumables along with the skills to fulfill other general office and housekeeping duties.

Our ideal candidate will possess experience in a similar role, preferably in the Beverage industry, or in a similar dynamic environment where you provided a range of tasks across customer service and administration.

As you will be the first point of contact for Empire Liquor, you must demonstrate the ability to consistently provide a confident, high-level customer experience both face to face and over the phone.

Key Attributes:

  • A confident and professional personal presentation and a positive “can-do” attitude;
  • The ability to multi-task, re-prioritise on the fly and manage competing demands with a high degree of efficiency, accuracy, and composure;
  • demonstrated proficiency in the use of an internal phone system, photocopier, and general office equipment;
  • A genuine interest in the sales environment and an understanding of promotions, offers and other incentives that encourage sales growth;
  • A friendly & professional phone manner, confidently assisting and directing callers;
  • The confidence to work autonomously as well as be an integral part of our small team;
  • High level of organisational and time management skills;
  • Minimum Intermediate standard in the use of MS Office Suite, Internet applications/Email
  • Previous experience with “Ezywine” accounting package is an advantage
  • A willingness and desire to learn more about the beverage industry with an existing interest and knowledge in wine and/or beer being a valuable asset;

If you believe that you can meet or better still, exceed the requirements for this job, please apply now by sending a resume and cover letter explaining the key attributes you will bring to the role. Applications close Wednesday 15th January 2020 at 5.00 pm.


This is a great opportunity to develop your career with a respected SA company that genuinely values its people and encourages an environment of teamwork, cooperation, and respect.