Customer Consultant


About us

Join us on our journey to be Australia's bank of choice! With more than 160 years of history, we are proud of our position in the community with more satisfied customers than any other Australian bank.  Every day, we work hard to bring our company purpose to life; feeding into the success of our customers and communities and not off it. 

Our contact centre is at the forefront of our relationship with customers and plays a key role in delivering on our promise to be truly customer-connected.  As our customers’ needs change, we will too; growing our technological solutions to enable people to connect with us in multiple ways in the future.  We are committed to investing in our people, so our customers always receive the best possible experience.

About the role

You'll be part of a dynamic, connected and fun environment, working with a range of customer consultants, lending specialists and team leaders. You'll answer customer calls, respond to customer emails and web requests, and get involved with a range of customer campaigns and initiatives.

About you

Great customer service is in your DNA.  Your ability to multi-task, type and talk simultaneously will assist you to quickly meet our customer’s needs.  A resilient person with a positive outlook to your work is essential to remain adaptable and flexible as our business continues to grow.  Whilst most of this role involves inbound communication channels, you will have a natural sales aptitude and be comfortable educating and offering new products and services to our customers to best suit their needs. 

Culture and benefits

In return, we will invest in your extensive training and coaching, including development programs and career options. You will be able to take advantage of a wide range of staff benefits; including discounts on our range of bank products and services, including superannuation and insurances. Bendigo & Adelaide Bank is a strong supporter of flexible work options backed up by a values-based culture and friendly environment. We have all the ongoing support you need to grow your long-term career with us.   

The important stuff

  • Please clearly outline your preference for full-time or part-time work when applying including availability across during the span of our operating hours 6:30am to 10.30pm CST 7 days. 
  • Shortlisted candidates will be invited to attend an Assessment Centre & Interview in Adelaide.
  • Successful candidates will commence employment and training on 24 February 2020 (part-time applicants must be available to complete full-time training for 5 weeks).

Applications close Sunday 19th January 2020

Please note that initial shortlisting may occur prior to this close date as applications are received.  At Bendigo and Adelaide Bank we believe a diverse workforce, supported by an inclusive culture, is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We also support flexible work arrangements and welcome applicants to discuss this in our interview process.