Member Relationship Consultant

HBF is Australia’s fifth largest private health insurance provider, and the largest in WA. As a not-for-profit health insurer with no shareholders, our focus is solely on delivering greater benefits and the best experience possible for members. 

While WA remains home to its core business and operations, HBF is undertaking a significant strategic transformation program that involves national growth, business expansion and significant enhancements to technology capability. 

Our reputation is built on strong customer service, community responsiveness and a determination to deliver for our members in the moments that matter.


As an employer, HBF offers a range of benefits including a competitive salary, access to flexible working arrangements, wellness days and paid parental leave, generous subsidies on HBF Health and General Insurance, and much more!

The Opportunity 

We are currently seeking an enthusiastic, driven and hard-working customer service professional to provide excellent service to our valued members and meet sales targets. Based in Kalgoorlie, as part of our Branch Network, you will be required to work 31.5 hours per week between Monday and Friday between the hours of 8:15am -5:15pm. Successful applicants must be flexible and adaptable with their roster to ensure we are meeting our members’ needs. 

As a Member Relationship Consultant, you will provide tailored health, home and contents, car, travel and life insurance solutions to new and existing members, as well as cash handling and claims processing. You will need excellent computer and interpersonal skills, as well as a history of achieving KPI’s in a sales environment. 

For the successful candidate there will be a comprehensive induction program that includes up to 12-weeks of full-time training, including trips to Perth with costs covered by HBF. 

Key Responsibilities

  • Having quality conversations with potential new members, identifying their needs and recommending the right product
  • Providing outstanding customer service to existing members
  • Promoting and demonstrating the use of online services for people to manage their memberships
  • Consistently demonstrating behaviours that reflect the HBF values

About You

We are looking for enthusiastic and motivated people are who passionate about both sales and customer service. If you have demonstrated experience in the criteria listed below then we want to hear from you!

  • Excellent levels of customer service with a holistic approach to members and their needs
  • Comfortable having conversations around selling Health Insurance, and cross-selling General and Life Insurance
  • Excellent computer skills
  • Flexibility is key – must have the ability to work a rotating roster

How to Apply

To apply, please click on the "Apply for this job" button and send through a copy of your recent CV along with a covering letter outlining why you want this position.

Please note, a current National Police Check valid within 3 months will be required as part of the selection process and the right to work in Australia is compulsory.

Applications close midnight Friday 24th January 2020. 

Please note HBF reserves the right to commence shortlisting prior to the advertised close date.

At HBF, we don’t just accept difference we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. HBF is proud to be an equal opportunity workplace.

Recruitment agencies, please note that all HBF vacancies are managed by our internal Recruitment team. Should external assistance be required we will engage our panel of providers. Unsolicited agency applications will be returned without review.