Duty Manager / Club Supervisor - Full Time

About us: Springwood sports Club

Situated in the heart of the Blue Mountains, we are a club providing entertainment, great food and barista made coffee to our customers. We are committed to making a significant contribution to the quality of community life and to do this we need people who are passionate about creating memorable experiences, have high levels of ownership and responsibility for their contribution, who have fun and care about each other and our customers.

The Role

Reporting to the General Manager, an opportunity now exists for a new full time Club Supervisor to deliver operational leadership across all areas of our venue including Gaming, Cash management, Promotions, Concierge, Food and Beverage.

We are looking for an experienced Supervisor in the industry, ready to take the next step in their career. We're looking for a leader who can lead from the frontline and inspire their team; who enjoys motivating, coaching and developing their team; and loves working with the team in a “hands on” approach to ensure the goals are met with a collective approach.

Main duties of the role

The formal Position Description provides the list of skills and experience. What it doesn't say is that we are looking for someone really SPECIAL and UNIQUE!

  • Provide leadership, direction and support to the operational teams to ensure the highest levels of customer service are being delivered
  • Day to day management of Club Operations including opening and closing, cash handling and legislative compliance (RSA/RCG/OHS etc.)
  • Coordinate a shift through effective rostering, stock management, resourcing and task allocation to maximise service delivery
  • Support training, onboarding and coaching of new starters
  • Provide both positive and constructive feedback to team members on their performance and manage performance concerns where necessary
  • Trouble shoot, problem solve and implement solutions to ensure a positive customer experience
  • Conflict management and management of complex operational issues
  • Enhancing workplace culture through interactions with team members, being an ambassador for the clubs vision and values

To be successful in this role you will need to have:

  • At least 12 months experience leading a team of people with varying levels of experience within the hospitality industry
  • Confidence to work independently and think on your feet to resolve issues and manage tricky situations
  • Be willing and able to get involved in different projects and events
  • Be willing to learn a variety of skills across multiple areas - skills that will benefit you throughout your leadership career!
  • Exceptional experience in communicating with both customers and team members
  • A high degree of discretion, integrity and confidentiality
  • RSA/RCG/First Aid
  • High standard of presentation and exceptional communication skills, including report writing and other formal documentation
  • Sense of managerial level ownership and responsibility
  • Flexibility and availability across the operating hours of the Club

Among a variety of great benefits we offer internal and external training opportunities to assist our teams in their career and leadership development.

If this sounds like the perfect opportunity to you, APPLY NOW!

visit our website: www.springwoodsports.com.au