Cafe Manager


The team at NAPA Glen Iris is looking for an energetic, flexible, customer focused professional who is highly engaged to join our team in a leadership capacity.

Embracing the laid-back nature of the Napa Valley, NAPA Glen Iris is a brand new venue that is sure to become a prime time destination for those who appreciate delicious cafe fare and some of Melbourne’s finest coffee.
Light-filled, tranquil, and timeless interiors, as well as select alfresco seating, will be matched by an innovative breakfast, brunch, and lunch menu, specialty coffee, and a tantalising selection of grab ‘n go sandwiches, salads, pastries, and desserts. NAPA Glen Iris will be a slice of California right in the heart of Glen Iris.
The right person will be experienced and passionate with a strong work ethic and the ability to lead a team to deliver the ultimate customer experience.  You’ll be responsible for the team and overall venue operation, backed by the support and experience of the wider industry business.
This role offers the opportunity to:

Work with an innovative approach with regards to coffee, food and service
Develop your professional skills
Be part of business discussions and contribute to decision making
Benefit from attractive remuneration and incentives
Enjoy work-life balance with daytime opening hours
Be supported by a strong, collaborative owners

Tasks and responsibilities:

Developing a positive team culture, consistent with our brand values
Driving & motivating staff to provide an outstanding service experience
Inspiring team members to excel and instilling an appreciation for quality
Providing coaching and direction to the team, alongside training and performance management as required
Managing the venue’s administration, systems and ordering
Rostering the team to provide optimal coverage throughout the day whilst maintaining budgets
Identifying opportunities to increase sales and improve the customer experience
Awareness of OH&S requirements in the workspace
Ensuring that the venue is well maintained 

You’ll be perfect for this role if you have:

A passion for specialty coffee and hospitality
At least two years’ experience in a similar management/supervisory role
Astute business acumen, with P&L, COGS, labour costs, wastage, inventory management experience
Strong all-round FOH and barista skills
A passion for creating the ultimate customer experience
Advanced interpersonal, communication, customer service and leadership skills
A current Food Safety Supervisor Certificate (desirable)
A current Responsible Service of Alcohol Certificate (desirable)

If you have the experience outlined and you're ready for a new challenge or are eager and ready to take the next step in your career, then what are you waiting for?