Consultant, Capability Coach (Docklands)

Your new role awaits!
With a primary responsibility to help others succeed, this role will require a high level of communication at multiple levels and a performance-based mindset to delivering success outcomes. The successful applicant will support speed to competency and increased performance results through targeted capability plans, facilitation as well as deliver direct coaching as a support mechanism for the leaders you will be working with.

Day to day will see you:

  • Interpret and analyse performance of individual bankers to develop capability plans as directed by the leaders you will support
  • Develop, deliver and review learning and capability solutions i.e. best practice for bankers
  • Track, perform and monitor the impact of your targeted 1:1 coaching sessions
  • Partner with key business stakeholder SMEs to review content and co-facilitate where required
  • Own and deliver key business initiatives applicable to your portfolio and respective department(s)

Your skills and experience
The ideal candidate will have direct experience within a contact centre environment with a solid understanding of our banker platforms and processes. Business and home lending experience will be highly valued with proven performance outcomes coupled with demonstrated ability to connect with colleagues particularly from a coaching and consultative manner. Comfort & proficiency in design and facilitating capability solutions will also be required and propel your application.

About NAB
At NAB, we believe success comes from our people. We're committed to supporting your talent and skills through your career, as you help us build a culture that affects change for our customers - and for the community too

NAB is proud to have an African Australian Inclusion Program, dedicated $55 billion to help address climate change, be recognised as a Gold employer of LGBTI Inclusion by AWEI, endorsed as an employer for Women by Work180, have Grad Programs, as well as Traineeship and Internship Programs.

We are an equal opportunity employer and welcome diversity in the workplace.

The benefits
From education and volunteer leave to learning benefits and banking discounts, we offer access to a wide range of employee benefits. For more information please visit here.

If you think this role is the right fit for you, we invite you to apply. To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status.

*Please note unsolicited CVs from agencies will not be accepted.