Inbound Customer Service Consultant

Hays is proud to be supporting NAB in the recruitment of customer service consultants. Apply for this job now

Your new company
To be successful with NAB you will go above and beyond to achieve great results for the customer, the company and yourself. NAB is passionate about diversity and inclusion and will guarantee you are a valued member of their community. NAB’s core values include, passion for customers, will to win, be bold, respect for people, and doing the right thing.

Your new role
As an inbound Customer Service Banker you will be responsible for providing exceptional customer service and bringing your unique personality to every call. Your main responsibilities will include:

  • Answering calls from personal customers about a range of simple to complex enquiries.
  • Efficiently navigating through a variety of banking systems and tools
  • Identifying, addressing and resolving general inquiries from customers

You will be working on a rotating roster and must be available to work between the hours of 7am-9pm Monday-Saturday

Due to the ongoing nature of this assignment, only Australian Citizens and Permanent Residence will be considered for this role.

What you'll need to succeed

  • Experience working in customer service or contact centre roles.
  • Previous experience working in a high pressure, fast paced environment.
  • Proven communication skills, the ability to connect with customers and to assist them with their queries
  • Excellent time management and problem solving skills.
  • Someone who enjoys linking in with customers over the phone to build relationships

What you'll get in return
In exchange for your commitment, you will be offered extensive full time training, a great opportunity to learn and develop new skills while enabling you to build a rewarding career within NAB. NAB strives to deliver exceptional outcomes that push the limits and expectations of their employees.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

SA Licence number : LHS 297508