Customer Service Specialist - Winston Hills


Winston Hills Branch Full Time Retail Banking / Sales and Customer Service
If you have the will… we have the way! How will I help? As Customer Service Specialist you will deliver exceptional customer experience by your customer centric & relationship-based approach that demonstrates passion for identifying and prioritising the complete financial needs of each customer you encounter. In this role, you will reach out to customers both in-branch and over the phone, connecting them to the right products as you provide expert financial advice and seamless service. Building rock-solid relationships, you’ll recognise what they need and recommend products that have real benefits to customers. What's in it for me? Firstly, you want different, not traditional. You love the challenge of working in a dynamic environment where you're setting a new benchmark in customer service. Secondly you crave development – because our customer service specialists are so critical to us there are so many opportunities for career & personal development available to them. Whether it is home lending, leadership, business banking or wealth – we have many opportunities for our people & we really want to see you grow. Finally, you want to work with great people. You know that great people make great workplaces – we think we’ve developed a fantastic team of people and we want other fantastic people to join us.
What do I need? For you, the customer is key. You genuinely enjoy getting to know them and understanding how our products and services can best help them. You get a buzz every time a customer refers their friends and family to you. You’ll be confident to build relationships and manage them for the long-term. You love being part of a team and mentoring others as big pluses & want to play a key part in the success of the branch you work in. Ideally, you will have already worked in a customer service and sales role, but your experience in other face-to-face sales and service roles would be considered.
What’s it like to work here? For a start, we think we’ve built a culture where you’ll love to come to work. In joining the STG family you’ll be genuinely coached & supported from day one. We'll support and actively encourage your career development and growth, and a host of some of the best financial & non-financial benefits out there. We have some of the best leaders in the industry and completely focused on their teams delivering a better banking experience for our customers and ensuring that you’ll be rewarded & recognised for your hard work.
Where to from here? Please apply online where you will find you will be invited to participate in the first part of our online process through our assessment partner Gallup, please action this request as early as possible, to enable us to manage your application and provide you with an update on your job application in a timely manner.
For more information visit careers.westpacgroup.com.au
Brand : St.George Job : Teller/Customer Service Representative Primary Location : AU-NSW-Sydney Hills District Employee Status : Permanent Schedule : Full-time Recruiter : Louise Kinsey-Flinders Posting Date : 04/02/2020, 9:21:22 PM Closing Date : 12/02/2020, 6:59:00 AM