Claims Consultant


Gallagher Bassett is Australia’s largest Third Party Administrator (TPA). Our focus is refreshingly simple: We manage insurance claims on behalf of insurers, brokers, government bodies and self-insured organisations.
We are proud to be one of 131 companies from 21 countries on 5 continents, named on the Ethisphere Institute’s 2018 World’s Most Ethical Companies list for the seventh consecutive year.

The position:

Due to growth, we are currently seeking Motor/ Property Claims Consultant to join our dynamic team here at Gallagher Bassett to join our brand-new corporate office located in the heart of Sydney CBD. Your focus will be to manage claims end to end and build rapport with all parties in achieving a positive and win win outcome.


Responsibilities include but are not limited to:

  • End to end claims management;
  • Settling claims within client service instructions, company guidelines and delegated authority;
  • Building and developing external business relationships;
  • Attending client meetings where applicable;
  • Preparing Standard Client Reports within Service Instructions as required;
  • Achieve monthly productivity level as designated by management;
  • Comply with relevant legislation such as The General Insurance Code of Practice, and other relevant legislation / regulations and policy requirements;
  • Resolve complaints in accordance with company guidelines;
  • Identify opportunities for process improvement;
  • Identify potential fraud/recovery indicators for claims where applicable.
What we are looking for:
  • Strong end-to-end claims experience within a Property portfolio (minimum 2 years essential)
  • Excellent customer service skills;
  • The desire to learn and progress within this collaborative and talented team.
  • Excellent communication and interpersonal skills
  • PC literate – Database and Microsoft Office
  • Strong time management and organisational skills
  • Ability to interpret policy wordings and apply accurately
  • Ability to build and develop business relationships with client/s
  • Comply with relevant state legislation
  • Strong attention to detail.
  • Strong level of interpersonal skills
  • Commitment to quality and accuracy
  • Ability and desire to work as part of a team


What’s on offer:

  • Attractive remuneration packaging

  • Training – we pride ourselves in helping you realise your full potential

  • Great Working Environment – friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities

  • Exciting career – as our Company grows, so do the opportunities for our people

  • Staff referral incentive

  • Service recognition awards

  • Employee assistance program for yourself and immediate family members

  • Personal touches like weekly fruit bowls and birthday celebrations

  • The opportunity to work for a company that gives back to the community through our Gentle Bear program.



To apply

Come join the GB Family and further develop your stakeholder engagement skills and industry knowledge. We want to hear from you today, click on Apply for this Job.


GB is an Equal Opportunity Employer and as a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace.
You will need to have the right to work in this country to be eligible for employment with Gallagher Bassett Services.

Agency applicants will not be considered for this position.