Program Manager Network Growth

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  • Are you driven by innovation, people leadership, and delivering results?
  • Proactive, collaborative and innovative role leading complex, game-changing projects.
  • Temporary FT role (to 30 June 2021), based in Sydney CBD until May, and then based in Parramatta CBD.

About us
Over the next 40 years, Sydney’s population is projected to swell to over 12 million residents and regional NSW will accommodate an extra 700,000 people. Transport for NSW is delivering an unprecedented $55.6b investment into a truly game changing Future Transport strategy which will bring together several modes and cutting edge technologies to deliver satisfaction and safety for our customers while supporting a rapidly growing economy.

The Customer Strategy and Technology Division leads the development of long-term, multi-modal strategies, plans and policies for the Transport Cluster. We set the future direction and lead the state-wide alignment and enablement of end-to-end, integrated, customer and community experiences and outcomes.

The opportunity
Right now, we have an exceptional opportunity for a talented Program Manager to lead the Ticketing Network Growth Program; planning and delivering new capabilities and the realisation of their benefits. This includes end to end management of the defined program deliverables including, reporting, scheduling, risk and issues management, stakeholders management and communication.
Reporting to the Ticketing Project Delivery Manager this role is critical in directing projects and mobilising and motivating project teams within the Program to ensure successful delivery and achievment of objectives and work outcomes.

What you will be involved in
  • Leading and establishing program direction, identifying interdependencies, communicating program requirements, tracking progress, making decisions, identifying and mitigating risks and resolving conflicts and issues.
  • Working with project managers and various teams to gain support, resolve conflicts, and direct other individual program team members.
  • Employ long strategic-visioning and planning to align program goals and benefits with the long-term goals of TfNSW ensuring alignment of the individual project management plans with the program goals and benefits.
About You
You are a consultative and pragmatic leader of people and results. A commercial and strategic Program Manager, you are comfortable with ambiguity, having the ability to visualise the bigger picture and understand the interaction of all its moving parts. You demonstrate stakeholder engagement expertise, decisiveness and drive to get things done. Ideally you have experience in a ticketing and payment context and have a strong grasp of working in a fast paced installation environment.

Want to know more?

Please click here to view a copy of the position description.

Essential requirements
  • Demonstrated experience in program management in complex environments
  • Excellent commercial management skills and experience managing vendors
  • PgMP accreditation/Prince2/PMP/AIPM accreditation
Be a part of something big. Apply today to register your interest!
Find out more about Transport for NSW at

Our Commitment to Diversity Great people come from all walks of life. At Transport for NSW, we are committed to creating a diverse, inclusive and flexible workforce which reflects the commlunity and the customers we serve. We welcome and encourage applications from all people regardless of age, gender, ethnicity, cultural background, or sexual orientation.
Salary and Benefits

This is a Transport Senior Service Manager role offering an attractive remuneration package.

How to apply
To apply for this position, please submit a resume and brief covering letter (no longer than two pages) which addresses:

a) how your skills and experience suit the role, and
b) your most significant and relevant achievement.

For more information on how to apply for a role in the NSW Public Sector please click here.

For any enquiries, please contact Christine Stenzel via email on
If you encounter technical issues please contact I Work for NSW Support Team on 1800 562 679 (Mon-Fri) or

Applications close: 11:59pm, Thursday, 20 February 2020.
Location Sydney Region-Sydney - Inner West Work Type Full-time Total Remuneration Package: An attractive remuneration package will be negotiated with the successful candidate. Contact Christine Stenzel - Closing Date 20-Feb-2020 Job Category Management & Business Support Organisation Customer Strategy & Technology