Account Manager - Middle Office Services


Position Purpose

Middle Office forms part of the Asset & Fund Services division of BNP Paribas Securities Services, supporting a variety of assets classes including Equities, Fixed Income, Foreign Exchange, Cash, Listed Derivatives, OTC and Reconciliations. Additionally the team provides support to our client’s start of day positions, matching and monitoring of settlements, cash flows and reporting.

The roles within the Sydney Middle Office team are organised in alignment with the Global Middle Office processes of Asset Servicing, Transaction Management, OTC, Account Management and Change/Strategic Operational Model.

The Sydney Middle Office team’s primary purpose is to ensure our client receive quality Middle Office services. This includes the execution of our daily BAU to SLA/KPIs, management of queries, execution of client change and the continual evolution of service enhancements and the timely resolution of issues.

Middle Office has a high number of roles located offshores and the Sydney Middle Office team is responsible for oversight of the daily operations and performance of the outsourced functions.

In the context of performing these team’s responsibilities it is essential all team members maintain good working relationships with all stakeholders, take ownership of maintaining a robust risk and control environment and live the BNP Way principles.


Transaction Management

Supports the key Middle Office processes of Trade Processing (Equities, Fixed Income, Matching and Settlements, Repos, Secured Loans), Collateral Management, FX and Money Markets, Cash Processing, Trade Support (STP, Alert, and Claims), Exchange Traded Derivatives and Transitions.


Operational Execution

  • Deliver Asian Fund Trade Reporting daily, coordination with internal teams and clients to meet daily due deliverables.

  • Support Transition and new account setup activities, including Tradeflow ID’s etc.

  • Support and implement client change, new services and operational efficiency initiatives as required.
  • Generate ideas for process improvement to systems and processes.

Client Service

  • Manage clients and related external third parties queries (Brokers, Custodians, Counterparties) queries for Transaction Management processes in timely and professional manner via Hobart email, phone or service review meetings or Operations to Operations calls.
  • Building strong collaborative relationships with clients, brokers and other external third parties.
  • All client related issues are maintained in client action logs and taking ownership for completing by due dates.
  • Escalate client issues appropriately for resolution
  • Client incident reports are delivered by BD10
  • Deliver client reporting (for example STP and KPI reporting) as required

Oversight of Outsourced Functions

  • Participate or lead daily ‘Check In’ calls on escalations and current issues
  • Review errors and incidents with managers and track to closure.
  • Review aged and high value reconciliation breaks to ensure adequate actions and commentary
  • Participate or lead monthly service review meetings, covering KPIs, issue logs, change pipeline, resourcing, attrition, MIS.
  • Periodic reviews of SLAs, procedures and BCP plans

Risk Management

  • Adhering to the risk and control framework, including the maintenance and update of internal procedures.
  • BIRDIES are managed within required timeframes
  • Audits and Control Self Assessments (CSA) are completed successfully (ISAE3042 and internal)
  • Manage incident process effectively and within reasonable timeframes.
  • Back-up and contingency plans maintained and understood in the event of system outages.

Competencies (Technical / Behavioural)

  • Teamwork - Listen and responds constructively to other team members’ ideas. Builds strong partnerships across the firm and externally to help achieve results for the firm and client alike.
  • Creativity and Innovation – takes a different perspective to a problem and goes beyond the existing frameworks suggesting new ideas which are suitable for their clients;

  • Client Focus – Demonstrates an understanding of excellent client service and understands the issues facing their client;

  • Accountability - committed to achieving the organisation's objectives. Demonstrates perseverance and is accountable for own actions.

  • Attention to detail - ensures accuracy and implements processes to ensure quality of output. Ensures high personal standards in all areas of work.

  • Communication - Oral: expressing ideas effectively in individual and group situations. Adjusting communication style to match the needs of the audience. Written: expressing ideas clearly in all written documents. Using professional, appropriate language at all times, and adhering to the use of the BNPP Email Protocols.

  • Team orientation - works with the team and the broader organisation towards shared goals and treats all colleagues and clients as partners

  • Planning & execution - establishes courses of action for self and others to ensure work is completed efficiently. Effectively manages own time and resources to meet deadlines and quality standards

Qualifications -

  • Degree education – preferable commerce and finance.
  • Knowledge of one or more of the required product areas – Asia Pacific and Global markets experience Ideal.

  • Knowledge of Swift, the various Swift messages and their purpose.

Technical skills –

  • Knowledge of the fixed income, equities, foreign exchange and cash & FX markets and associated asset classes
  • Knowledge of Omgeo CTM for fixed income and equities market.

  • Knowledge of generic broker dealer, investment manager and custodian payments processing and systems.

Systems knowledge -

  • CLS
  • GTSS
  • Alert (Preferable)
  • Swift
  • Hi-Portfolio (Preferable)
  • MS Word and Excel (intermediary/expert)

  • Tradeflow