Senior Consultant, Customer & Strategy, EOI - Melbourne

  • Variety of work and career development opportunities

  • Work with different teams on projects in varying locations

  • Work with iconic government and industry clients

About EY

The opportunity

Our highly successful Advisory team is growing, and we are looking to connect with professionals interested in joining us. We have opportunities across both our Strategy & Customer competencies and are looking for individuals who are driven, analytical and able to solve the most complex problems for our clients.

You may be ready for a change in your career now or in the future - either way, we would like to hear from you.

Your key responsibilities

  • Strategy: Help clients to solve enterprise-wide strategic, organizational and operational issues by formulating business strategy, defining strategic initiatives, transforming client's operation by defining operating model and improving business processes

  • Customer: Help clients define and deliver Smart Experiences for their customers and employees that contribute to driving growth and innovation to address the increasing expectations of customers in a connected world

  • Structuring the work and leading the streams in strategic transformation, operating model change, and experience design and delivery projects

  • Delivery of the stream results at all levels of client management

  • Maintaining and expanding external networks

  • Guiding and development of more junior colleagues

Skills and attributes for success 

  • Excellent problem solving, analytical, and presentation skills OR excellent problem solving, experience design (Service Design, CX, UX, interaction design), or product management skills

  • A degree in business, commerce or a related major coupled with 1-3 years’ experience in a relevant consulting role, working on numerous projects or policy implementation

  • A degree in field relevant to experience design and product management with 1-3 years experience in delivery of product or service design projects

  • Proven track record of people management experience in relevant projects and industries

  • Preparing and delivering client proposals

  • Strong ability to influence and lead others

  • Strong communication and written skills in English

  • Experience in strategic and operational model projects

Ideally, you’ll also have 

  • Ability to communicate effectively both internally and externally

  • Ability to work under pressure

  • Ability to build effective, long-lasting relationships with clients

Who are Advisory? 

Our Advisory service line focuses on helping clients to improve their performance and manage their risks more effectively. From an improved finance function, enhanced supply chain, or superior customer experience, EY teams are able to offer added value and turn our client’s strategy into reality! This is why Advisory is the fastest-growing service line and an energetic, fast-paced environment. Learn more about Advisory here -

What working at EY offers

Our Total Rewards package includes:

  • formal or informal flexible working options e.g. remote working, flexible start and finish times -
  • career and learning development e.g. EY badges (

    ), career mentoring

  • an extensive range of wellbeing and benefit offerings e.g. Salary packaging, parental leave and support, health checks

Who we are

EY is an inclusive and equal opportunity employer (

) offering a vast range of internal networks including Ability EY, our disability network, Unity, our LGBTI network and our Aboriginal and Torres Strait Islander network enabling us all to embrace and value the diverse society we live within. If you have any support or access requirements, we encourage you to advise us at the time of application via


or +61 1800 017 666.

On submission of your application you will receive an email confirming receipt. If successful, you will be contacted by our Talent Team to enter our Assessment Centre process.

As this is an Expression of Interest, the processing time may be longer than expected. We appreciate your patience. Anticipated start date for successful candidates is October to December.

Join us in building a better working world. Apply now!

The preferred applicant will be subject to employment screening by EY or by their external third party provider.

Regarding this role, the minimum salary is $90,000 including 9.5% superannuation

© 2019 Ernst & Young Australia. All Rights Reserved. Liability limited by a scheme approved under Professional Standards Legislation.