Clerical Officer

  • Multiple casual opportunities;
  • Access employee and industry benefits; and
  • Work for a well-respected global health care industry

We are seeking experienced and customer focused Clerical Officers to join our Administrative Services team at Hollywood Private Hospital.

About the Role

As a Bookings Clerical Officer, you will be required to provide a comprehensive customer focused service to all aspects of the Front Office and be responsible for all administrative duties related to Pre-Admissions.

This will include, but is not limited to:

  • Accepting all bookings requested by VMO or patients and review theatre lists as required
  • Check all paperwork received and follow up as required, ensuring patients have appropriate level of health fund coverage
  • Contact patients in a timely manner to book appointments and explain the benefits of attending a PAC prior to admission to Hospital and ensure all bookings are recorded in the relevant system (ie Pracsoft) and communicated in writing to all relevant members of Nursing Management and VMOs
  • Ensure Revenue Cycle standard policies, processes and documentation are successfully implemented and consistently complied with

About You

To succeed in this role you will work effectively and collaboratively as part of a multidisciplinary team. Your exceptional communication skills will assist in providing excellent customer service at all times in line with Hollywood and Ramsay’s core values, while also assisting to maintain positive relationships and strong communication networks with all staff, patients and families.

To be successful in this role, you will also bring:

  • Effective communication and interpersonal skills
  • Proven ability to work effectively in a team environment and independently as required
  • Strong customer service skills
  • Ability to complete tasks within designated timeframes
  • Strong keyboard and computer skills using the MS Office suite of products
  • Displays efficient organisation skills and ability to prioritise effectively
  • Basic knowledge of medical terminology
  • Displays an ability to problem solve effectively


  • Sound knowledge of medical terminology
  • Knowledge of various health insurance criteria
  • Familiar with Meditech system

Why Ramsay?

  • Flexible work practices to best match your work/life balance
  • Professional Development – Grow your career across our national network!
  • Employee assistance program
  • Industry discounts across private health insurance, retail services, financial services and more.

About Us

Hollywood Private Hospital is a modern, acute care hospital in Nedlands and enjoys a strong reputation for excellence in patient care. With over 700 licensed beds, Hollywood Private Hospital provides medical, surgical and mental health services for over 70,000 West Australian each year. The hospital employs over 2,000 people and has more than 700 accredited specialists working across a wide range of disciplines including cardiology, gastroenterology, general medicine, general surgery, neurosurgery, oncology, orthopaedics, palliative care, psychiatry, rehabilitation and urology.

For more information on the hospital, please visit

How to Apply

All applications must be lodged online. Please click the Apply button within this ad to lodge an application (applications should include a CV and a cover letter addressing the criteria above).

Our commitment to quality and safety for our patients, staff and visitors is our highest priority. Applicants will be required to provide a current (12 months or less) National Police check and Working with Children Check prior to appointment. Persons in patient contact roles will be required to provide proof of immunity to specified infectious diseases prior to commencement.

For enquiries, please contact:

Tracy Black, Administrative Services Manager