Service Controller


We are currently seeking a highly dynamic individual to fill our Service Support Coordinator role and to join our friendly team based in our head office in Lidcombe. This is a full-time role working on a permanent basis.

This Co-ordinator plays a pivotal role in ensuring seamless, well-coordinated administration across all business units. This role will operate at a branch level and provide support to all departments. This is a unique opportunity where we are looking to train if you are willing to learn!

The responsibilities will include:

  • Conducting staff induction
  • The planning, prioritising and scheduling of work on a daily basis
  • Updating and issuing state of service reports daily
  • Maintaining appropriately sized channels and zones to ensure that customers receive timely and prompt servicing
  • Liaising with the Local Service Managers to establish service requirements and provide information, assurance and advice as required.
  • Communicating all services issues in a timely manner to the Field Service Supervisor or Service Team Leader
  • Maintaining a visual of all call-outs received from branches
  • Allocation of call outs to meet customer expectations and service standards
  • Generating reports for branches

Requirements

  • Experience in managing productivity and national operations (preferable)
  • Exceptional customer service and Analytical skills
  • Strong communication skills both written and verbal
  • Excellent Microsoft Office skills (tech savvy)
  • Ability to multi-task and work within a team
  • Excellent time management and organisational skills with great attention to detail

Some two million customers rely on us to get the job done, quickly and effectively. Customers range from the largest multi-nationals to local restaurants and individual home owners.

Rentokil Initial is a member of the FTSE 100 of leading companies. This is a growing and successful business - we employ some 38,000 colleagues across 66 countries - and offer a wide range of learning and development programmes for colleagues to enhance their skills.

If you are a team player with strong administration skills looking to make the move to a global organisation with plenty of scope for growth and contribution, APPLY TODAY!