My client is a large and dynamic construction business with projects underway all over Australia. Their company culture is energetic, vibrant and innovative and the work environment is fast-paced.
Due to rapid and sustained growth at head office and on projects across the country combined with recent acquisitions, they now require a highly experienced Level 2 ICT Help Desk Advisor.
This is a complex company with a number of separate businesses and projects spread across Australia as well as at head office.
You'll be supporting these businesses and projects as part of the overall corporate support function. The vision of the CIO is for a dynamic ICT team where each individual actively engages with business stakeholders and end users along the lines of the Apple 'Genius' service model.
Level one support will be provided by an overseas based call centre so this role will focus on more advanced support.
Broadly, this role involves:
Day-to-day responsibilities in more detail will include (but not be limited to):
Equally as important to your technical skills will be your communication skills and ability to develop rapport with all staff across the business.
You must be able to talk to non-ICT people in a way they will understand - i.e plain English terms rather than 'IT speak'.
The key competencies we seek in the ideal candidate include:
You must have a minimum of 4 years experience in a help desk role and at least 2 years as a Level 2.
You must also have your own vehicle and drivers licence as the work location is not within walking distance of public transport.
If you have the mix of technical and people skills that we seek, please apply now.
Please ensure that you provide a brief cover letter in conjunction with your CV as we expect a large number of applications and those without a cover letter will not be considered.