Financial Services Inbound Team Leader | Call Centre |


Our Client is one of Australia's oldest Mutal Banks, built for members by members. A rare opportunity has arisen for an experienced Team Leader to join the Company. 

Working within a high performance team culture, your role is to continue fostering an ethos that breeds success and delivers the highest levels of service. You will enjoy ongoing training and development with a real opportunity to make your mark in a busy and hands on role.

You will need to have proven local experience as a Customer Service Team Leader coupled with a successful track record in ensuring that your team achieve targets and KPI's. Ideally you will hold a current RG 146 certification

Your key strengths will be:

  • Mentoring, coaching and developing team members
  • Delivering campaign targets
  • Creating a fun team environment
  • Developing innovative motivational practices
  • Improving business performance and processes
  • Developing close working relationships internally and externally
  • Driving company values, policies & procedures
  • Ensuring performance standards are met
  • Consistently meeting KPI's and quality standards
  • Exceeding customer service and sales targets
  
You will also have a proven history in the following:
  • Previous contact centre experience in a Team Leader capacity within Financial Services
  • Driving high performance culture 
  • Good attention to detail and exceptional time management skills
  • Policy, process and reporting orientated
  • Driving improvement in customer centric behavior through agent NPS & FCR
This centre operates Monday to Friday 7am - 7pm & Saturday 9am - 3pm. Successful candidates will be required to undertake full security clearance checks including bankruptcy, AML & fraud.

This is a rare opportunity not to be missed, APPLY immediately!


Additional information
  • Fantastic salary package & staff benefits
  • Drive business improvement through innovation
  • People focused, supportive and vibrant culture