Customer Service Officer - Member Maintenance

  • 12 Month Fixed Term Contract
  • Vibrant Team
  • Fantastic Central Location

About the role

Your new role as Customer Service Officer in our Member Maintenance team will see you working as part of the close knit team in our diverse Membership Department.

This exciting role will give you the opportunity to gain exposure to different departments within the business while providing a high standard of service to Ezipay members (Bank Account & Credit Card members).

You will be responsible for all aspects of your client group's membership, taking ownership of the processing and reconciling of payments, processing of membership changes and maintenance of membership records. 

Are you the one we are looking for?

  • Do you have demonstrated excellent customer service skills?
  • Have you experience with customer management? 
  • Are you good with numbers and confident in account reconciliation?
  • Do you have good attention to detail and organisation skills?
  • Are you proficient in Microsoft Office and comfortable with Excel?
  • Are you comfortable handling complex customer enquiries
  • Are you a good communicator – both verbally and in writing?

If you're ready to make a difference to your career as well as HCF please apply now.


We believe that by giving our people an inclusive, supportive and healthy working environment, we can do our best for our members.

Come and join our HCF team!


  • Up to 50 % discount on health cover, + discounts on pet & travel insurance
  • Family & Friends day (additional day of leave)
  • Organisational wide Recognition & Rewards program
  • Generous Parental Leave Scheme
  • Health & Wellbeing Initiatives

A career with us – How to Apply

Please apply Online

Check out our website at

HCF is committed to creating a diverse and inclusive workplace.  All suitably qualified applicants will receive equal and fair consideration for employment. Applicants who identify as Aboriginal and/or Torres Strait Islander are actively encouraged to apply.  All potentially successful candidates will be required to complete background checks which will include a police clearance prior to confirmation of employment.