Care Coordinator/Navigator


About the business

Five Good Friends is reinventing traditional in-home care by combining skilled and caring people with easy to use technology. Our unique model is providing individuals and families the kind of in-home care they have always desired and is enabling professionals to deliver the kind of care they have always wanted to provide. Truly consumer directed, transparent and flexible, our Members and their families love the Five Good Friends service and the peace of mind the technology provides. (We have the Net Promoters Scores and feedback to prove it! )

Five Good Friends have grown rapidly and are looking for a Registered Nurse to act as the Concierge/Navigator or first point of call for care advice in our partner villages, ensuring all our referral opportunities are being managed to their full potential. The hours of the successful candidate are flexible.  We just want the best person for the job! Ideally 2 days a week, with the view to increase.  Working primarily from our partner retirement villages in the Eastern suburbs of Melbourne, you will also visit other partner retirement villages across this region to help and assist 

If you are happy with the status quo, please do not apply. If like us, you believe in home care for our ageing and loved ones needs to change, then join us. This role will require professionalism, health care skills and experience and a passion for customer service and the ability to have fun!

An opportunity to...

You will work with the Regional Community Engagement Manager to foster relationships with residents in our partner retirement villages. You will also:

  • Interact with village staff and families to increase brand awareness of Five Good Friends, in addition to promoting a positive image of the village through daily engagement with residents and visitors.
  • Become the village key contact point for care advice, providing professional, responsive and trusted "first point of call" service.
  • Assist residents in maintaining community connectedness through delivering age relevant workshops and activities such as "Brain Training", "Positive Ageing" and Wellbeing Forums, and "Benefits Plus" seminars.
  • Work with the FGF Care Advice Team to ensure care referral opportunities in your village are being managed to their full potential.
  • Attend in-village consults and sign-up appointments for new Members, using the FGF Comprehensive Assessment Tool, speaking confidently on the funding models available through My Aged Care.  

Benefits and perks

A competitive package to match your skills and experience. A positive culture and supportive team environment. A chance to be at the forefront of a unique model and technology that is set to change the aged care industry.

About you...

Qualifications and Experience Required:

  • Tertiary qualifications in nursing, current AHPRA registration would be ideal.  Enrolled nurse or case management experience as a minimum.
  • In depth knowledge and demonstrated experience in working with the Australian Aged Care sector
  • Clinical or case management experience in the aged care sector, knowledge of aged care funding model, highly desirable
  • IT literacy, with the ability to work remotely and autonomously.
  • Presentation skills with the ability to coordinate and deliver workshops specific to the aged care sector.
  • Successful National Police Check and DCSI clearance.
  • First Aid and CPR current certification
  • Current driver's license.

Attributes Required:

  • Highly professional presentation, engaging and warm approach.
  • Outstanding commitment to customer service, goal driven and passionate about changing aged care.
  • Highly developed team player skills, with the ability to develop positive working relationships with internal and external stakeholders.