Desktop Migration Engineer.

The accountabilities outlined below indicate the scope of the position. The incumbent may be asked to perform job-related tasks other than those specifically stated in this description.

  • Provide leadership and direction to staff and effectively manage operational issues to ensure continuous effective service delivery and a performance based, innovative, responsive and accountable customer focused work culture.
  • Provide leadership for technical activities including implementing Virtual desktop and application technologies and transition into state wide service desk.
  • Collaborate closely with the Project Manager in the all phases to accurately identify and manage technical desktop and application virtualisation issues, risks and provide advice into project planning, technical design and implementation.
  • Design and produce accurate documentation of the current state of large and complex LHD systems including technical discovery, requirements, application packaging and user migration documents and processes.
  • Develop detailed implementation plans to document how the project will prepare, remediate and implement the required solution.
  • Perform technical requirements including design, build, test (User acceptance testing and system testing) and deployment activities.
  • Provide technical assessments and resolve technical risks and issues in a timely manner with local teams, state wide service desk, support teams and project teams. Provide senior level support for all end user issues during the pilot migration.
  • Effectively manage relationships with customers, executives, vendors, project and operational support teams as required.

    Key Challenges

  • To provide senior operational support and transition arrangements across multiple independent NSW Health entities,
  • Balance competing demands to ensure project and program objectives are achieved,
  • Ensure a highly professional, performance based, innovative, responsive and accountable customer service culture within your team,
  • Ensure eHealth NSW employees operate and engage in accordance with the NSW Health and eHealth NSW values and the HealthShare NSW customer promises (and the expected behaviours associated with these values and promises),
  • To role model strong, effective management that is based on the organisation's values, driving operational priorities, achieving performance and meeting all legislative and policy requirements,
  • To successfully manage relationships within eHealth NSW and with customer health services, the Ministry of Health and all partners/associations relevant to this role,
  • Maintaining current knowledge of contemporary practices, trends and developments in portfolio, program and project management,
  • To manage allocated finance and resource utilisation efficiently and effectively in accordance with the eHealth NSW and NSW Government policies and processes.

    Selection Criteria for the position

    1. Extensive experience and a record of achievement in ICT infrastructure projects in a large and complex ICT environment, including relevant qualifications or equivalent. This includes expert knowledge and demonstrated experience in inter-organisational Citrix technologies, networking, Windows desktop (profile management, configuration and optimisation), Windows Terminal Services and application packaging

    2. Demonstrated extensive Citrix environments experience and strong, technical working knowledge of application lifecycle, solutions and deployment methodologies.

    3. Superior analytical skills including the ability to analyse and interpret complex identity data from numerous sources, prepare and present analysis and options, deal with challenges creatively and achieve business focused solutions.

    4. Superior organisational skills and experience working in a high volume and demanding professional environment with a capacity to prioritise, multi-task, achieve business goals, perform and always work with a customer focused approach.

    5. Superior interpersonal, influencing and negotiation skills with extensive experience engaging and influencing key stakeholders and customers to influence and achieve optimal business outcomes.

    6. Demonstrated experience leading and developing capability of a team, and coaching and advising managers, whilst always fostering a performance based and customer focused work culture.

    7. Proven capacity to contribute to and promote strategic initiatives, including the capability to plan, manage change, improve performance and project manage.

    8. Capacity and willingness, including current NSW driver's license, to travel to eHealth NSW business and service locations throughout NSW, which may include overnight stay in regional / remote areas