Content Designer

Overview: An opportunity has arisen in our Perth office for a Content Designer to join our Product Delivery team
The opportunity

At Sage, Content Designers play a critical role in delivering compelling digital content for defined target audiences. They are creatives and technical authors supporting digital experiences, providing help and product guidance, and API documentation for our Sage development partners.They engage across the Experience Design (XD) community, product management, product marketing, engineering, and customer support and learning teams.

Responsibilities: Your responsibilities
  • Craft micro-copy and compelling user-centered content for Sage solutions. Provide accessible assistance in-app and online, guiding first-time and expert users to success. Define the content strategy, information model, and delivery channels and outputs.
Qualifications: Required skills
  • Adapts multi-disciplinary content design standards, processes, industry best practice, and trends to context (video production, narrative and conversation design, infographics and illustration, technical writing and editing, UX writing, and content strategy).
  • Global authoring, and best practices for localization.
  • Tools and techniques for technical authoring, content management, re-use, and single-sourcing for omnichannel delivery in an agile development environment.
  • Creating informed guidance, drawing on the knowledge of subject matter experts, and feedback from customers, partners, and support and learning peers.
  • Research and understanding of the subject matter and target audience to communicate accurate and clear guidance in context.
  • Content modeling and designing information architecture, navigation, and linking strategies.
  • Developing templates, process, and style guidelines.
  • Search strategies and optimization.
  • Measuring content effectiveness and iterating based on data.
  • Auditing and content migration.

Technical Writing Skills
  • Development concepts for REST web services and related technologies.
  • Tools and techniques for content design of API documentation, supporting guides, and tutorials for first-time and expert users.
  • Broad understanding of programming languages and ability to read code in one or more programming languages.
  • Documenting complex systems, code, implementation and integration processes in clear terms.
  • Engineering and automating documentation using tools such as Swagger.
  • Developing and testing sample code.

Company Information: Sage is the market leader for integrated accounting, payroll and payment systems, supporting the ambition of the world’s entrepreneurs. We help drive today’s business builders with a new generation of solutions to manage everything from money to people. Our social and mobile technology provides live information to enable our business builders make fast, informed decisions anytime, anywhere in the world. We support our business builders for life by offering choice, support, expertise and innovation. We champion their causes and provide world-leading advice and support when you need it most.