Service Team Leader- General Medical & Scientific


  • Sydney based position
  • Attractive base salary + opportunity to earn bonus
  • Work with a global leader and supplier of laboratory and medical equipment

About Us

Gallay (an Ecolab company) is a leading supplier of both laboratory & medical equipment. Offering products including Belimed and Soluscope, one of our leading brands, for high-quality cleaning, washers, disinfection and sterilization for medical and pharmaceutical industries.

Every day, we help make the world cleaner, safer and healthier – protecting people and vital resources.

About the Role

This is an exciting opportunity for an experienced Service Team Leader to join a leading supplier of both laboratory and medical equipment with over 2,000 customers throughout Australia and New Zealand.

Reporting directly to the NSW/ACT Service Manager, you will lead an experienced and capable team within our Healthcare business group who is committed to providing high quality cleaning, disinfecting and sterilising equipment to Day Surgeries, Central Sterile Services Departments and major metropolitan and regional hospitals.

This role involves frequent and regular statewide travel to customer & supplier sites.

Your Responsibilities

  • Effectively manage a region of our service business in collaboration with the NSW/ACT Service Manager.
  • Provide leadership to cross-functional teams by defining clear, realistic goals and strategies
  • Offer direction and technical expertise in systems repair and provide technical training to the team when required
  • Coordinate critical assessments of equipment, facilities and services, including design, implementation and operation of the project scope to ensure delivery of appropriate, compliant, reliable and safe functionality of the installed equipment
  • Actively review and formulate innovative service protocols to continuously improve the performance and results of the Service Team
  • Conduct continuous reviews to ensure that company standards are compliant pertaining to laws and regulations as well as with global Gallay’s policies and code of conduct.
  • Attend regular client meetings as well as running internal team meetings to gather requirements and tracking project process.
  • Undertake technical service duties such as performing pre-install assessments, on site equipment repair and service, product testing, and trouble shooting of machines at regular intervals.

By nature, you will:

  • Possess the ability to implement project management methodology in order to coordinate individuals to complete complex tasks, manage conflict, problem solve and identify and resolve potential risks.
  • Possess sound knowledge and commitment to safe working procedures
  • Possess a high level of communication and interpersonal skills to build and maintain professional relationships with our internal and external stakeholders
  • Have well developed people and strategic leadership skills

Technically Speaking You Will:

  • Have equivalent experience such as knowledge of medical equipment or mechanics, electronics, electrical motors or industrial washers/ washing machines
  • Experience in Pneumatics, Steam, and Pressure valves – experience with these in a medical setting environment will be highly regarded
  • Hold a valid driver’s licence
  • Possession of a current Restricted Electrical Licence.

Some of The Benefits You Can Enjoy:

  • Employee Stock Purchase Plan
  • Development Opportunities
  • Employee Recognition Program
  • Health Insurance
  • Employee Assistance Program
  • Health and Well Being Subsidy
  • Purchased Additional Annual Leave
  • Flexible Working Arrangements

How To apply

Click APPLY to submit your application.

Our Commitment to Diversity and Inclusion

At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.

In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce. Ecolab is a place where you can grow your career, own your future and impact what matters.