Technical Service Representative


  • Sydney based opportunity
  • Attractive base salary + opportunity to earn bonus
  • Work with a global leader and supplier of medical equipment.

About Us

Gallay Medical & Scientific (an Ecolab company) is a leader in providing medical devices, equipment, chemistry and service to the medical, dental, scientific and pharmaceutical industries. We specialize in the supply & support of endoscopy equipment, endoscope reprocessors, washer-disinfectors, steam sterilisers, dental equipment and much more.

Every day, we help make the world cleaner, safer and healthier – protecting people and vital resources.

About The Role

This is an exciting opportunity for an experienced Technical Service Representative to join a leading supplier of both laboratory and medical equipment with over 2,000 customers throughout Australia and New Zealand. Reporting directly to the NSW/ACT Service Manager, you will be responsible for providing onsite installation, commissioning, preventative maintenance, testing and repair services to our products. Although this is a highly autonomous role, you will enjoy continuous support from our Sales and Service team based in Sydney.

This role involves frequent and regular statewide travel to customer & supplier sites.

Your Responsibilities:

  • Technical support. Repair and service Gallay equipment at customer sites
  • Follow preventative maintenance schedules
  • Perform pre-install assessments. Work with project teams to plan, coordinate and carry out installations
  • Provide initial user training as well as on-going training for our existing customers on the use of our products
  • Conduct product testing and validate machines at regular intervals
  • Customer liaison. Reply promptly to technical sales/service enquiries via email, telephone, mail
  • Provide fast trouble shooting responses on all Gallay equipment
  • Participate in the on call roster system so that all customers can be provided with service after hours as required

By nature, you will:

  • Possess a high level of communication and interpersonal skills to build and maintain professional relationships with our internal and external stakeholders
  • Have the ability to work autonomously with a clear customer focused orientation
  • Have the drive and enthusiasm to succeed and provide solutions that add genuine value
  • Take hands-on approach to service delivery
  • Be technically minded and an excellent problem solver

Technically Speaking You Will:

  • Have equivalent experience such as knowledge of mechanics, electronics, electrical motors or industrial washers/ washing machines
  • Hold a valid drivers licence
  • Exposure to Pneumatics, Steam, Pressure valves will be highly regarded
  • Possession of a Restricted Electrical licence

Some Of The Benefits You Can Enjoy:

  • Employee Stock Purchase Plan
  • Development Opportunities
  • Employee Recognition Program
  • Health Insurance
  • Employee Assistance Program
  • Health and Well Being Subsidy
  • Purchased Additional Annual Leave
  • Flexible Working Arrangements

How To apply

Click APPLY to submit your application.

Our Commitment to Diversity and Inclusion

At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.

In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce. Ecolab is a place where you can grow your career, own your future and impact what matters.