Spare Parts Specialist

Company Overview: Dematic Pty Ltd, is a world leading supplier within the integrated logistics and material handling industry. We combine global expertise and knowledge of local conditions to provide Intelligent, tailored logistics solutions. As a company we take pride in offering our employees a safe and rewarding work environment in which to develop their careers. The Role: Based in our head office in Belrose, we currently have an exciting opportunity for a motivated and energetic Spare Parts Specialist to work within our Customer Service Division. This is a varied role where your skills will be utilised to drive the delivery and support associated with our expanding spare parts business. What We Are Looking For: Key responsibilities include;

  • You will liaise with internal/external customers to understand their requirements and provide technical support
  • Proactively look to increase our spare parts sales by ensuring outstanding customer service and reviewing current practices/processes
  • Provide prompt quotation support and technical advice
  • Managing suppliers to ensure the parts supply and delivery timelines (DIFOT)
  • Working closely with project teams to ensure their spare part needs are met on time and on budget
  • Complete periodic cycle counts, stock availability reporting and assist in the warehouse with stock management processes
  • Assist customers with site audits of their spare parts inventory and provide advice on spare parts management
What we are looking for The successful applicant will have;
  • Well-developed office administration, organisational, and time management skills with proven multitasking capability
  • Excellent interpersonal and relationship building skills
  • Attention to detail and following tasks through completion
  • Can demonstrate solid and creative problem-solving skills
  • Good verbal and written communication skills
  • Competent in MS Word, MS Outlook, presentation, and advanced Excel skills
  • Good IT savviness to assist with improving our online and ERP systems is ideal
  • Previous experience in materials handling and conveyor experience with mechanical or electrical background is ideal but not mandatory
  • Willing to learn with a continuous improvement mindset
  • Accurate, proactive, positive, and resourceful with a can-do attitude!
In addition to a competitive salary package, this role also offers a great work environment within a professional and friendly team and long-term career opportunities. Dematic is committed to providing equal employment opportunity in all areas of employment including recruitment, selection, promotion, training etc and in accordance with federal and state legislation, Dematic Pty Ltd (Dematic or the Company) promotes a workplace free from discrimination and harassment.