Team Member - Customer Contact Centre - Property Services


SAI Global Property is the pre-eminent provider of property information to the banking, legal and conveyancing markets across Australia. As the market leader in our field, our clients include financial institutions, mortgage managers, conveyance businesses and legal firms.
** Please complete the required testing after you apply by following the link below: https://assess.predictiveindex.com/ZNYJp

To be successful you will need:
  • Excellent listening and communication and skills (Written & Verbal)
  • A high degree of computer literacy
  • A genuine passion for customer service
  • Flexibility to work between the hours of 8am-8pm, Monday to Friday
  • An understanding of the property, legal or financial services industries would be beneficial
  • While it is preferred, you don’t need to have previous experience in a call centre environment – just a passion for helping people and a dedicated, positive attitude

The Role:
  • Develop an understanding of customer requirements; company policies and procedures; and statutory and regulatory requirements
  • Daily entry into Manual Activity Tracking System
  • Managing file matters with minimal errors in order to minimise risk and reporting errors
  • Act as the main point of contact for customer and client queries over the phone.
  • Utilising different resources to obtain information required from different stakeholders
You will be given training and be fully supported while you settle into your new role. This role involves a rotating roster so your hours may vary. You will need to be flexible to work up to 37.5 hours per week between the hours of 8am - 8pm Monday to Friday. You will learn from passionate, engaged leaders and be surrounded by a supportive and diverse team.
** Please complete the required testing after you apply by following the link below: https://assess.predictiveindex.com/ZNYJp
What Next?

Only applicants who have completed PI (behavioural) & PLI (cognitive) testing will be considered. Please note, PLI testing is sent after the PI is completed.
SAI Global is a recognized leading provider of integrated risk management solutions, assurance, and property services. We help organizations protect their brands by proactively managing risk to achieve business excellence, growth, sustainability, and trust.

We have a history rich in the development of innovative business solutions, and today this tradition of innovation continues with industry-leading products and solutions in our core business areas of risk management software, standards aggregation, regulatory content, ethics and compliance learning, risk assessments, certification, testing and audits.

SAI Global acquired BWise from Nasdaq in 2019. The combination of BWise’s award-winning risk management, internal audit and regulatory compliance platform with SAI Global’s industry leading SAI360 risk and compliance solution will create the most complete integrated approach to risk management in the marketplace.